IT Business Integration & Strategy SR MGR

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

The Sr. Manager of IT Business Integration & Strategy (IT BIS) is a technology leader with a specialization in internal sales. This role is accountable for managing the relationship and interactions between internal clients in business units and the technology program.

The Senior Manager, IT BIS provides overall leadership of an account with a business unit. This role creates and maintains a deep understanding of clients' business challenges and opportunities and works from a solution agnostic perspective to identify ways in which technology can solve business problems and power business strategy. The Sr. Manager ITBIS helps clients identify opportunities within their lines of business, conducts account reviews to keep clients aware of the technology initiatives, products and services being delivered to them, and facilitates clients' priority setting and investment decision making. This role ultimately connects clients with the right technology solution and service providers to meet their needs.

The Senior Manager, IT BIS has deep expertise in client relationship management, account management, business needs assessments and understands the specific business functions performed by its clients.

Job Details

Duties & Responsibilities:

Know your clients, build and maintain relationships:

• Develop a deep understanding of your clients' business function/processes - and the technologies that they use
• Understand the key stakeholders in the client organization, how they operate and make decisions
• Establish and maintain relationships with stakeholders - on an individual level and on an organizational level
• Facilitate conversations when needed to address challenges and issues

Identify opportunities where technology can help your clients

• Engage in clients' strategy development - helping them identify where technology can enable their future vision
• Develop a deep understanding of your clients' business challenges - help them identify where technology might be the solution

Facilitate business requirements gathering

• Help your clients articulate and document their requirements for technology solutions - at a high level initially, and in more detail as they move forward with technology investments

Match client needs with the right technology solutions

• Facilitate conversations with solution providers (engineers) and help clients understand solution options and make investment decisions
• Broker agreements between clients and solution providers for solution delivery

Knowledge, Skills and Abilities (KSAs):

• Customer focus - ability to engage with and listen to clients
• Business acumen - ability to understand the business perspective and speak the language of business including helping clients navigate investments decisions (costs and benefits)
• Tech savvy - general understanding of technologies but without bias for a specific technology solution
• Facilitation - guiding conversations with diverse stakeholders to reach alignment on decisions and forward movement
• Business analysis - ability to identify and document business requirements
• Strong conceptual structure skills (the ability to deconstruct and organize ideas)
• Strong written and oral communication and presentation skills

Qualifications

Work Experience &/or Education:

• Bachelor's degree or equivalent experience
• 3+ years in sales, client relationship management, or account management roles related to technology products/services
• 5+ years in technology related roles