IT Business Support Liaison

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The Business Support Liaison (BSL) will provide ratio-specific support through the duration of the ramp from July 20th, through December 8th, or thereafter to provide proper Vendor-level support including, but not limited to, fulfilling ramp down activities.

Job title:

IT Business Support Liaison

Job Description:

Mandatory Skills:

• IT service and support management.

• Contact Center process and support knowledge.

• High degree of customer service skills.

• High degree of communication and project management skills.

• Sense of urgency and ability to influence and negotiate.

• Ability to quickly analyze issues and determine a root cause.

• Ability to manage multiple issues and prioritize appropriately.

Preferred Skills:

• Preferred background in contact center operations.

• Intermediate to Advanced understanding of Microsoft Windows, Microsoft Office (high Excel utilization), user settings/preferences, and other common productivity tools.

Roles & Responsibilities:

Responsibilities include, but are not limited to:

• Act as the site-level systems and ID contact between Sagility and client.

• Administer multi-factor authentication to the client network.

• Provide troubleshooting assistance to Agents/Representatives.

• Coordinate Agent/Representative ID tracking and issuance.

• Other operations analyst support and reporting activities needed and requested by the Operations Manager.

Location:

Work@Home USAUnited States of America