IT Business Technical Analyst II / III

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

IT Business Technical Analyst II / III

As an IT Business Technical Analyst II / III at APS, you help connect business needs with technology solutions that keep operations running efficiently and effectively. By working closely with stakeholders to understand challenges, improve processes, and implement reliable systems, you help deliver better outcomes for employees and customers. Your contributions support APSs mission by ensuring the technology behind critical business functions is dependable, scalable, and continuously improving for the communities we serve.

What Your Day Would Be Like:

• Partner with business teams to understand operational needs and develop technology solutions that support business goals.
• Analyze workflows and identify opportunities to improve efficiency, effectiveness, and the overall user experience.
• Configure, test, and support business systems that enable critical operations across APS.
• Collaborate with technical teams to deliver solutions that meet business requirements and provide lasting value.
• Monitor system performance, identify improvement opportunities, and recommend enhancements that drive continuous improvement.
• Build strong relationships with stakeholders while helping ensure technology investments deliver meaningful business outcomes.

Who We're Looking For:

• Experience gathering and analyzing business requirements and translating them into practical technology solutions.
• Knowledge of business systems, implementation practices, testing, and ongoing production support.
• Strong communication and collaboration skills with the ability to work effectively across technical and non-technical teams.
• Detail-oriented mindset with a focus on quality, problem-solving, and continuous improvement.
• Ability to manage competing priorities while delivering reliable results in a fast-paced environment.
• Proactive, customer-focused approach with a passion for driving efficiency and business value.

Minimum Requirements

IT Business Technical Analyst II

• Bachelors degree in Information Technology or related field
• PLUS two (2) year of prior relevant experience or equivalent combination of education and directly related experience.
• Requires working technical knowledge gained through experience within a job area or system

IT Business Tech Analyst III

• Bachelors degree in Information Technology or related field
• PLUS five (5) year of prior relevant experience or equivalent combination of education and directly related experience.
• Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas

Preferred Special Skills, Knowledge or Qualifications:

• Skill in assessing business requirements via interviews, requirements determination using structured techniques for documentation, analysis, evaluation/validation; decomposition of high-level information into details; abstracting low-level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; OO techniques using UML models; ambiguity analysis, ensuring consistent understanding across users, designers and testers; business process modeling of current state and desired/future state processes; defining and managing scope and client expectations, requirements change management and traceability; identifying and mitigating risks; applying creativity to solving complex
• Ability to advocate technology changes that provide value and support APS business goals; meet commitments; foster relationships amongst the business leaders; adapt to technology changes; put systems and procedures in place to assure that all relevant information is shared consistently; organize, prioritize, and plan work activities
• Apply creative solutions to business problems to ensure business needs are most effectively met; understand and anticipate needs and priorities of both internal and external stakeholders; demonstrate continuous effort to improve operations and streamline work processes.

Major Accountabilities

1) Analyzes moderately complex business problems to be solved with automated systems

2) Assesses client needs utilizing a structured requirements process

3) Acts as a primary technical advisor in identifying and evaluating systems and procedures that are cost effective, efficient, reliable, and meet user requirements

4) Documents requirements, and translates into proper system requirements specifications using high-maturity methods, processes, and tools

5) Assists in configuring system settings and option, and creating specifications for systems to meet business requirements

6) Designs details of basic automated systems

7) Plans and executes unit, integration, and acceptance testing

8) Supports and conducts visualization, user experience, and configuration elements of solution design

9) Analyzes performance metrics to ensure client satisfaction

10) May provide guidance, training, and assistance to entry level Analysts

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energys Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, U.S. Export Control Laws). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. Green Card Holder), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates (Pinnacle West) maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).

In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.

• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
• Working from a home office requires adequate technology and an appropriate ergonomic set up.
• Role types are subject to change based on business need.