IT Chargeback & Reporting Specialist

Posting Details

Posting Summary

Logo Posting Number STA00583PO26 Job Family Business Operations Job Function Business Operations USC Market Title Business Operations Specialist Link to USC Market Title https://uscjobs.sc.edu/titles/132271 Job Level P1 - Professional Business Title (Internal Title) IT Chargeback & Reporting Specialist Campus Columbia Work County Richland College/Division Division of Information Technology Department IT Business Operations State Pay Range G08 USC Market Range MRE - $48,726 $59,689 $70,653 Anticipated Hiring Range $48,726 - $60,000 Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule

• Standard working schedule: M-F 8:30am - 5:00pm
• Must be willing to work a flexible schedule to meet the needs of the department.

Basis 12 months Job Search Category Information Technology

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Benefits for FTE Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Position Description

Advertised Job Summary

Join our IT Business Operations team and help shape how the university manages and reports on enterprise technology services. As the IT Chargeback & Reporting Specialist, you'll transform technology usage data into meaningful insights that support responsible resource management, AI governance, and informed decision-making across the institution. Working with enterprise AI platforms and other centrally managed technologies, you'll develop reports, maintain dashboards, support customers, and help ensure transparency in technology consumption and allocation.

Job Related Minimum Required Education and Experience

• Requires a bachelor's degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials Preferred Qualifications

• Experience with technology usage reporting, IT financial operations, dashboard maintenance, customer-facing reporting, AI-enabled platforms, cloud or SaaS usage tracking, chargeback processes, or higher education technology services.
• Experience with tools such as Excel, Power BI, Tableau, ServiceNow, cloud dashboards, administrative consoles, or similar reporting platforms is preferred.

Knowledge/Skills/Abilities

• Knowledge of technology usage reporting, operational analytics, chargeback, showback, allocation tracking, or related IT financial operations practices.
• Knowledge of AI-enabled platforms, enterprise software services, cloud-based tools, or credit/token/consumption-based technology models.
• Ability to maintain dashboards, review data for accuracy, identify trends, and summarize usage information for technical and non-technical audiences.
• Ability to create recurring reports, interpret usage data, and communicate findings clearly through written summaries, dashboards, spreadsheets, or presentations.
• Strong customer service skills and the ability to respond professionally to questions about usage, allocations, permissions, access levels, and reporting outputs.
• Ability to work with spreadsheets, dashboarding tools, reporting systems, and data exports.
• Strong attention to detail, organizational skills, and ability to meet recurring reporting deadlines.
• Ability to identify data inconsistencies, investigate usage anomalies, and coordinate with technical or functional teams to resolve issues.
• Ability to explain technology usage, credit consumption, and allocation concepts in plain language.
• Ability to maintain confidentiality and handle institutional usage, financial, and customer data responsibly.
• Ability to document processes, maintain standard operating procedures, and recommend practical improvements.
• Ability to work independently while collaborating with IT service owners, business operations staff, unit representatives, and customers.

Job Duties

Job Duty

Usage Monitoring, Dashboard Maintenance, and Data Oversight

Monitor usage of enterprise technology services, including AI-enabled platforms, credit-based services, and other centrally managed tools. Maintain and validate customer-facing dashboards to ensure usage, allocation, unit-level activity, and consumption data are accurate, timely, and understandable. Review data feeds, identify discrepancies, coordinate corrections, and support improvements to dashboard usability, structure, and reliability.

Essential Function Yes Percentage of Time 30 Job Duty

Reporting, Trend Analysis, and Usage Insights

Create, maintain, and distribute recurring usage reports on a regular and consistent basis. Analyze usage data to identify trends, changes in consumption, high-activity areas, underutilized allocations, and potential anomalies. Collect, review, and organize usage and operational data from enterprise technology systems to support recurring and ad hoc reporting needs. Identify notable patterns, trends, outliers, or changes in activity and prepare clear summaries for leadership, unit representatives, and customers. Support reporting requests related to service usage, access levels, allocations, billing support, customer activity, and other operational metrics.

Essential Function Yes Percentage of Time 25 Job Duty

Customer Support, Consultation, and Communication

Serve as the primary point of contact for customer inquiries regarding credit use, allocation consumption, usage dashboards, reporting definitions, and service access questions. Assist departments and end users in understanding their usage patterns, available allocations, and reporting outputs. Provide guidance on appropriate permission groups, tiered access recommendations, and usage management practices in coordination with service owners and technical teams.

Essential Function Yes Percentage of Time 20 Job Duty

Chargeback, Allocation, and Technology Financial Operations Support

Support IT chargeback, allocation tracking, and cost reporting processes for AI-enabled and other enterprise technology services. Assist in reconciling usage data with billing, credit pools, allocation models, or internal reporting structures. Help document methodologies for usage reporting, credit allocation, and unit-level consumption tracking. Provide data and analysis to support planning, budgeting, governance, and responsible technology use.

Essential Function Yes Percentage of Time 15 Job Duty

Process Improvement, Documentation, Governance Support, and Other Duties

Maintain documentation for reporting procedures, dashboard updates, data definitions, and recurring report timelines. Recommend improvements to reporting processes, data quality checks, and customer communications. Support technology governance activities by providing usage insights and identifying emerging needs. Perform other duties as assigned.

Essential Function Yes Percentage of Time 10

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential

Posting Detail Information

Number of Vacancies 1 Desired Start Date Job Open Date 07/31/2026 Job Close Date 09/14/2026 Open Until Filled No Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by September 14, 2026.

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

Click here to learn more about why you should work at USC.

Quicklink for Posting https://uscjobs.sc.edu/postings/210766 EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have at least a Bachelor's degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
• Yes
• No

Applicant Documents

Required Documents

• Cover Letter
• Resume
• List of References and Contact Information

Optional Documents