IT Client Services

TTM TECHNOLOGIES, INC.

LOGAN, UT

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JOB DETAILS

SKILLS

Citrix Product Family, Communication Skills, Computer Hardware, Computer Workstations, Customer Support/Service, Customer Training, Database Administration, Desktop Hardware, Desktop PC, Documentation, Frequently Asked Questions (FAQ), Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Inventory Management, Knowledge Base, Laptop PC, Leadership, Manufacturing, Manufacturing Technology, Mathematics, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Remote Desktop Services (fka Terminal Services), Microwaves, Network Administration/Management, Network Connectivity, On Call, Operating Systems, PC (Personal Computer) Systems, PC Software, PCB (Printed Circuit Board) Manufacturing, Peripheral Hardware, Printed Circuit Board (PCB), Printing, Problem Solving Skills, Product Development, Radio Frequency, Remote Access, Resolve Customer Issues, Software Administration, Technical Support, Technical Training, Technical/Engineering Design, Testing, Time Management, VPN (Virtual Private Network)

LOCATION

LOGAN, UT

POSTED

8 days ago

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCB"s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. Additional information can be found at www.ttm.com Client Services - Site Administrator - Level II/III Support Roles Skills/Qualifications: The Client Services Support Technician is responsible for addressing the following: * Help Desk calls from company user base * Creates the initial record of the request * Resolves all Level One end-user problem * Identify, evaluate and solve end-user workstation problems * Support and train end-users in a wide range of software applications * As needed; read, understand and apply complex technical information * Contacts third-party vendors for warranty service repair * Maintains punctual and predictable attendance * Assist site with after-hours support needs * Member of on-call after hours rotation for supporting all sites * Ability to work with minimal supervision, while communicating with site administration and other team members * Work closely to learn and share technical skills with other team members * Good Communication Skills * Able to lead medium sized projects and contribute solutions to knowledge base. * Master new computer technology * Maintain cooperative working relationships * Demonstrate sensitivity to, and respect for, a diverse population * Mentor junior level technicians with technical training * Dedicated Customer Service skills * Active and supporting team member with eager, can-do attitude * Strong knowledge of current desktop and laptop operating systems and hardware * Ability to install and troubleshoot Microsoft Office and other desktop applications * Skilled network and printing troubleshooting and problem resolution * Ability to quickly learn and adapt to new technologies and processes * Familiar with Terminal Services, Bomgar, Citrix, VPN, Remote Desktop and other remote access applications * Must excel in an environment where exceeding customer expectation is the key objective * Strong reading, documentation and basic math skills are required Responsibilities: * Provide technical software, hardware and network problem resolution * Perform question/problem diagnosis and guiding users through step-by-step solutions * Identifies, diagnoses, and resolves problems for users of personal computer software and hardware, network, and internet connection problems * Clearly communicate technical solutions to end-users in a user friendly, professional manner * Provide one-on-one end-user training as needed * Escalate more complex end-user problems to the appropriate infrastructure team members * Provides one-on-one end-user problem resolution over the phone for company approved Personal Computer (PC) software * Assists in creating materials for end-user frequently asked questions (FAQs) * Conduct hardware and software inventory database maintenance and reporting, and perform related work as required * Orders, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals * Diagnose and resolve end-user network or local... For full info follow application link. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status

About the Company

TTM TECHNOLOGIES, INC.

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