IT Client Support Technician - Remote

Kforce has a client that is seeking an IT Client Support Technician in Phoenix, Arizona. This position will be remote after training.

Summary: We are seeking an IT Client Support Technician to provide multi-channel technical support to enterprise end users across phone, chat, and email. This role focuses on troubleshooting moderately complex hardware, software, operating systems, and local network issues while ensuring strong documentation and data integrity practices. The position begins with onsite training (first week) and transitions to a remote schedule. Candidates must be based in Arizona and able to work 8:00 AM - 5:00 PM MST. This is a 6-month contract opportunity.

Role & Responsibilities:

• Deliver technical support for end-user workstations, resolving hardware, software, and system issues
• Install, configure, and reconfigure Windows PCs, macOS devices, and mobile equipment
• Log and manage incidents through ITSM tools (e.g., ServiceNow, JIRA) while ensuring proper documentation
• Support data integrity through system backups and adherence to operational procedures
• Monitor local networks, replace peripherals, and escalate more complex infrastructure issues
• Create and maintain knowledge base articles, installation guides, and technical documentation
• Partner with cross-functional teams to manage user access, security, and system authorizations