IT Clinical Systems Trainer

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department:

Job Description Summary:

The IT Systems Trainer I supports the delivery of instructor-led and virtual training for IT applications and related technologies. Under the guidance of senior trainers, this role assists with classroom preparation, learner engagement, training delivery, and maintaining training materials. The Trainer I develops knowledge of instructional techniques, adult learning principles, and organizational workflows while building the skills needed to effectively educate end users. This position is ideal for an individual with foundational training experience who is eager to learn, grow, and contribute to a collaborative training team. Strong communication, customer service, organizational skills, and a positive attitude are essential.

Position Responsibilities

• Instructional Design- With support modify/edit content that will contribute to the development of effective training programs while adhering to established standardized template formats
• Training Preparation- With support demonstrates organizational skills in classroom preparation, training environment, course materials, parking lot, and test necessary equipment prior to training activity.
• Instructor Training- With support delivers training across various IT software application systems using blended approach (instructor-led, in-service/demo, virtual, or one-on-one)
• Learner Assessment- With assistance demonstrates the value to engage with learner through interaction, course assessment, and evaluation.
• Training Approach & Delivery- With assistance delivers training based on actual content while applying time management skills and cadence to the unique learning needs of the audience. Able to relate to learner role and its application day-to-day.
• Customer Service- Demonstrates excellent customer service at all times
• Knowledge- Achieves and maintains up-to-date application knowledge
• Training Environment Build- Assists with limited training environment tasks specific to the maintenance and administration.
• Training Coordination- Understands advanced functionality in the LMS administration, setup and maintenance. Assist with scheduling training resources based on operational roles for new hires, adhoc and pre-implementation.
• Projects- Demonstrates ability to manage multiple projects along with day-to-day work
• eLearning Design- With support gathers requirements for eLearning design requests and contributes to mapping / story board design.
• Leadership- Prepares and presents substantial portions at meetings.
• Knowledge- Achieves and maintains up-to-date application knowledge.
• Customer Service
• Attitude- Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners and customers in a consistent manner.
• Teamwork- Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner.
• Service Delivery- Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.
• Service Management- Actively monitors assigned HEAT tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner.

Qualifications

• Experince with Epic Systems and Workday preferred

• Education

• Bachelor's degree in related discipline or field of study (Training & Development, Business Management, Human Resources, etc)

• Experience

• 1 years prior experience in a training & development capacity (i.e. hands on experience developing/delivering training programs, feedback assessment, etc) preferred.,

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Degree Requirements:

Certification: