Seeking an experienced Communications Operations Manager to oversee and maintain the company's communications infrastructure, including telephony, messaging, contact center, and IT systems.
Responsibilities include managing platforms like 8x8 and Twilio, configuring PBX and contact center workflows, supporting endpoint deployments, building SMS services, analyzing call and chat data with SQL, and maintaining vendor relationships.
Qualifications require 3-5+ years of hands-on experience with enterprise communication platforms, PBX administration, Twilio, and SQL proficiency.
Ideal candidates are customer-focused, detail-oriented, proactive, and committed to continuous improvement and professional growth.
Relocation to Fort Wayne, IN is required. The role offers a chance to support a dynamic team dedicated to music creation and exceptional customer service.