IT - Consultant | Network | Contact Center Speech Technologies

Cloudspace LLC

Hartford, CT(remote)

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JOB DETAILS

SKILLS

Application Programming Interface (API), Artificial Intelligence (AI), Best Practices, Call Centers, Cloud Architecture, Cloud Computing, Customer Relationship Management (CRM) Systems, Genesys CRM, Genesys Solutions, Information Technology Consulting, Performance Metrics, Security Infrastructure, Speech Technology, Technical/Engineering Design, Telephony, Testing, Voice Response Systems, Willing to Travel

LOCATION

Hartford, CT

POSTED

1 day ago

POC: Raju

Job Details:
Job title: Genesys Architect
Work Location with Zip code: Hartford, CT 06120
Duration of the project: 6 Months

This role requires any travel (Yes/No): NO
Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one
Is this a 100% remote role? NO
Vendor rate range: $59.58 - Can be worked depending on the profile - Please submit profile at fair market rate!
Minimum years of experience required: -5-8+ Years
Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview
Education Qualification required: BE

Job title: Genesys Architect
Indicative Skills
Genesys Cloud, IVR, routing, and digital channels.
Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs.
Exposure to AI enabled CX features such as bots and agent assist.

Detailed Job Description:
Responsibilities
Solution architecture and technical design of the CX transformation on Genesys Cloud.
Leads IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs.
Ensures scalability, security, and platform best practices across voice and digital channels. Provides technical oversight during build, testing, and deployment phases.

Minimum years of experience: 5-8 years
Education: Bachelor's or Master of Engineering, Project Code :MassMutual Agentic AI and Genesys Cloud

About the Company

Cloudspace LLC

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