Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we’re bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology.
About This Job:
We are expanding our support coverage to serve a key client in the San Diego area. As an IT Consultant, you will be the dedicated technical resource, ensuring high-value IT operations for the client.
This is a focused, high-ownership position where you provide IT support: you will need to think independently, troubleshoot without a safety net, and deliver a seamless white-glove experience.
The right person for this role is self-sufficient, composed under pressure, and takes pride in being the reliable presence that keeps things running quietly in the background.
This position requires onsite support near San Diego, Ca.
Shift: 9:00am-5:30pm PST, Monday-Friday.
Expected Start Date: Early August
Compensation offered will vary depending on job-related knowledge, skills, and experience.
Job Responsibilities:
Serve as a dedicated IT support technician managing a high volume of support tickets, consistently meeting SLA targets and maintaining quality resolutions
Handle intermediate-to-advanced troubleshooting of computer, application, and network issues across Mac OS and Windows
Provision, configure, and maintain user laptops, workstations, and accounts
Support and facilitate client onboarding and offboarding, from account provisioning to equipment shipments
Assist on IT project deployments including MDM rollouts, network configurations, and hardware rollouts
Manage physical assets including inventory, cable management, and general workspace upkeep
Develop and maintain documentation, standards, and best practices in line with compliance requirements such as SOC2 and HIPAA
Help configure automations and tooling especially around onboarding and offboarding workflows
Mentor and support junior team members as you grow into the role
Solid hands-on experience with Mac OS and Windows operating systems
Proficiency with core SaaS tools including Google Workspace, Microsoft 365, Slack, and Zoom
Exposure to MDM platforms such as Kandji, Jamf, or Intune and identity providers such as Okta
Familiarity with networking fundamentals and standard environments including Meraki and Unifi
Basic understanding of compliance frameworks such as SOC2 and HIPAA
Strong troubleshooting skills with a focus on clear, documented resolutions
Benefits:
️ Health Benefits
100% covered health, dental and vision insurance for you, 50% for dependents
Paid Parental Leave
HSA/FSA eligibility
Access to a variety of mental health programs
Compensation, Rewards & Recognition
401(k) + 4% company matching
Annual Bonus Program
Balance
Flexible Time Off
Learning & Development
Flexible certification and learning stipends and reimbursements
Culture
Biannual company retreats
Social events
Wellbeing events and programs
Extras
Home internet and mobile reimbursement
Monthly meal stipend