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IT Coordinator I

Granite Construction
  • Provo, Utah
    28 days ago

    Job Description

    Building a career at Granite may be the most valuable thing you could do...

    Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our employees. Our people are our most valued asset and the foundation of Granite's century-old success. We're building more than infrastructure; we are building your future.

    General Summary

    This role provides frontline IT support to employees by troubleshooting and resolving hardware, software, and network issues across offices, plants, and job sites, ensuring reliable day to day technology operations. The role also supports local network infrastructure, coordinates issue escalation when needed, and works closely with end users, business leadership, and Corporate IT to maintain efficient and productive systems.

    Essential Job Accountabilities
    • Respond to and resolve incoming IT Service Desk requests to ensure employee technology issues are addressed promptly and service levels are met
    • Diagnose and resolve local network and communication issues to maintain reliable and uninterrupted business operations
    • Maintain and support local VoIP telephone systems and related equipment to ensure consistent and effective communication services
    • Support the maintenance and administration of the local Active Directory OU, network applications, servers, file shares, and network services in accordance with company policies to ensure secure and standardized IT operations
    • Assist developing and maintaining business unit IT documentation to promote consistent standards, procedures, and knowledge sharing across locations
    • Participate in testing Disaster Recovery and Business Continuity plans to minimize operational downtime and ensure system availability during disruptive events
    • Assist coordinating the acquisition, installation, configuration, and maintenance of IT equipment to ensure compliance with corporate standards, best practices, and management directives
    • Maintain accurate hardware inventory, software licensing, and asset rotation records to support compliance, cost control, and effective asset management
    • Support the design, installation, and maintenance of IT resources for acquisitions, large projects, and joint ventures to ensure alignment with corporate standards and integration requirements
    • Support business applications and systems to ensure adherence to best practices and corporate IT standards
    • Troubleshoot and resolve PC hardware and software issues to minimize employee downtime and meet service level agreement (SLA) requirements
    • Assist Business Unit management to assess future IT needs, budgets, forecasts, licensing, and asset strategies to support enterprise initiatives and alignment with company goals
    • Maintain ongoing communication with the IT Manager and local Business Manager to ensure effective issue resolution, prioritization, and alignment of IT services with business needs

    Education
    • Associates degree or equivalent combination of education, training, experience and/or certifications
    • CompTIA A+ certification or equivalent demonstrated training/experience
    • Microsoft Role-Based Certification (Single-Exam) preferred
    • CompTIA Network+ certification preferred

    Work Experience
    • Minimum of 3 years of relevant experience providing network and PC support in a multi-site business environment
    • Familiarity with cost accounting, budgeting, and forecasting

    Knowledge, Skills, and Abilities
    • Knowledge of professional IT support principles with the ability to apply company policies, procedures, and standards to resolve routine to moderately complex issues
    • Ability to analyze and address problems of moderate to advanced scope by evaluating data, system behavior, and multiple contributing factors, exercising judgment within established practices
    • Ability to work independently on routine tasks with minimal supervision and to complete new assignments with general direction
    • Advanced knowledge of Microsoft Windows desktop operating systems
    • Working knowledge of Microsoft Windows Server operating systems and Microsoft Active Directory
    • Working knowledge of Microsoft Office applications to effectively support end users
    • Working knowledge of server hardware, workstation technologies, and storage solutions across common manufacturers
    • Basic knowledge of networking technologies, including routers, switches, access points, and related equipment from vendors such as Cisco, Palo Alto, and Fortinet
    • Basic knowledge or familiarity wit

    Numbers & Facts

    LocationProvo, Utah

    Skills

    • Asset Managementunmatched
    • Best Practicesunmatched
    • Budgetingunmatched
    • Business Continuity Planning (BCP)unmatched
    • Business Developmentunmatched
    • Business Operationsunmatched
    • Business Solutionsunmatched
    • Cisco Network Systemsunmatched
    • Communication Skillsunmatched
    • CompTIA Network+unmatched
    • Computer Maintenanceunmatched
    • Corporate Complianceunmatched
    • Corporate Policiesunmatched
    • Cost Accountingunmatched
    • Cost Controlunmatched
    • Customer Support/Serviceunmatched
    • Desktop Administrationunmatched
    • Disaster Recoveryunmatched
    • Documentationunmatched
    • Equipment Maintenance/Repairunmatched
    • Establish Prioritiesunmatched
    • Forecastingunmatched
    • Help Deskunmatched
    • Identify Issuesunmatched
    • Inventory Managementunmatched
    • Leadershipunmatched
    • Licensingunmatched
    • Maintain Complianceunmatched
    • Management of Information Systems/Technology (MIS)unmatched
    • Microsoft Active Directoryunmatched
    • Microsoft Officeunmatched
    • Microsoft Product Familyunmatched
    • Microsoft Windows Desktopunmatched
    • Microsoft Windows Operating Systemunmatched
    • Microsoft Windows Serverunmatched
    • Needs Assessmentunmatched
    • Network Administration/Managementunmatched
    • Network Routersunmatched
    • Network Supportunmatched
    • Network Switchingunmatched
    • Operations Planningunmatched
    • Organizational Skillsunmatched
    • PC Softwareunmatched
    • Problem Solving Skillsunmatched
    • Regulatory Complianceunmatched
    • Server Hardwareunmatched
    • Service Level Agreement (SLA)unmatched
    • Software Administrationunmatched
    • Software Licensesunmatched
    • Technical Operationsunmatched
    • Technical Supportunmatched
    • VoIP (Voice over IP)unmatched
    • Workplace Issuesunmatched
    • Workstation Hardwareunmatched

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