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IT Coordinator II

Granite Construction
  • Provo, Utah
    30+ days ago

    Job Description

    Building a career at Granite may be the most valuable thing you could do...

    Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our employees. Our people are our most valued asset and the foundation of Granite's century-old success. We're building more than infrastructure; we are building your future.

    General Summary

    This role provides day-to-day IT support by responding to and resolving employee technology requests related to computers, networks, and cloud-based systems. The position supports users across offices, plants, satellite locations, and job sites while maintaining IT equipment, improving processes, and coordinating with Corporate IT to ensure reliable technology and efficient business operations.

    Essential Job Accountabilities
    • Respond to and manage incoming IT Service Desk requests to ensure employee technology issues are resolved in a timely and effective manner
    • Diagnose and resolve local network and communication issues to maintain operational readiness and minimize disruptions to business operations
    • Maintain and support local VoIP phone systems and related equipment to ensure reliable communication across the business unit
    • Support and maintain local Active Directory objects, network applications, servers, and services to ensure secure, compliant, and reliable IT operations aligned with company policies
    • Assist in the development and maintenance of business unit IT documentation to enable consistent standards and operating procedures.
    • Assist in testing Disaster Recovery and Business Continuity plans to reduce downtime and support rapid recovery in the event of system outages or emergencies
    • Coordinate the acquisition, installation, configuration, and maintenance of IT equipment to ensure compliance with corporate standards, best practices, and management direction
    • Maintain accurate hardware inventory, software licensing, and asset rotation records to support compliance, cost control, and lifecycle management
    • Support the design, installation, and maintenance of IT infrastructure for acquisitions, large projects, and joint ventures to ensure seamless integration and adherence to corporate standards
    • Provide ongoing support for business applications to ensure systems operate efficiently and in compliance with best practices and corporate requirements
    • Troubleshoot and resolve PC hardware and software issues to minimize downtime, meet service level expectations, and support employee productivity
    • Partner with business unit leadership to identify current and future IT needs to support enterprise initiatives, budgeting, forecasting, and alignment with company goals
    • Maintain clear and consistent communication with the IT Manager and local business leadership to support effective issue resolution, priority setting, and service delivery

    Education
    • Associates degree or equivalent combination of training, experience and certifications

    Work Experience
    • Minimum 5 years relevant experience in network and PC support for a multi-site business environment
    • Familiarity with cost accounting, budgeting, and forecasting

    Knowledge, Skills, and Abilities
    • Must have reliable transportation
    • Ability to resolve a wide range of issues in imaginative as well as practical ways
    • Addresses problems of diverse scope that require analysis and evaluation of identifiable factors; exercises discretion in selecting methods, techniques, and solutions
    • Ability to performs day-to-day work with little to no supervision and receives minimal instruction on new or complex assignments
    • Advanced knowledge of relevant Microsoft Windows Server Operating Systems, Microsoft Active Directory, as well as a working knowledge of Microsoft Entra ID
    • CompTIA A+, Microsoft Role-Based Certification Single-Exam, and CompTIA Network+ (beneficial, but not required)
    • Substantial working knowledge of the Microsoft Office Products
    • Working knowledge of server hardware, relevant workstations technologies and manufacturers, as well as various storage products
    • Working knowledge of Internetworking technologies such as routers, switches, access points and bridge products by manufacturers like Cisco, Palo Alto, Fortinet, etc.
    • Working knowledge of Unified Communications technologies
    • Ability to convey technical concepts and ideas to non-technical personnel
    • Ability to apply management's directives into coordinated plans that are applied, in a timely manner, to

    Numbers & Facts

    LocationProvo, Utah

    Skills

    • Analysis Skillsunmatched
    • Best Practicesunmatched
    • Budgetingunmatched
    • Business Continuity Planning (BCP)unmatched
    • Business Developmentunmatched
    • Business Operationsunmatched
    • Business Solutionsunmatched
    • Cisco Network Systemsunmatched
    • Cloud Computingunmatched
    • Communication Skillsunmatched
    • Communications Equipment Maintenanceunmatched
    • CompTIA A+unmatched
    • CompTIA Network+unmatched
    • Computer Maintenanceunmatched
    • Computer Networksunmatched
    • Corporate Complianceunmatched
    • Corporate Policiesunmatched
    • Cost Accountingunmatched
    • Cost Controlunmatched
    • Customer Support/Serviceunmatched
    • Desktop Administrationunmatched
    • Disaster Recoveryunmatched
    • Documentationunmatched
    • Equipment Maintenance/Repairunmatched
    • Establish Prioritiesunmatched
    • Forecastingunmatched
    • Identify Issuesunmatched
    • Information Technology & Information Systemsunmatched
    • Inventory Managementunmatched
    • Leadershipunmatched
    • Maintain Complianceunmatched
    • Management of Information Systems/Technology (MIS)unmatched
    • Microsoft Active Directoryunmatched
    • Microsoft Officeunmatched
    • Microsoft Product Familyunmatched
    • Microsoft Windows Operating Systemunmatched
    • Microsoft Windows Serverunmatched
    • Network Routersunmatched
    • Network Supportunmatched
    • Network Switchingunmatched
    • Operations Managementunmatched
    • Organizational Skillsunmatched
    • PC Softwareunmatched
    • Problem Solving Skillsunmatched
    • Process Improvementunmatched
    • Regulatory Complianceunmatched
    • Server Hardwareunmatched
    • Service Deliveryunmatched
    • Software Administrationunmatched
    • Software Licensesunmatched
    • Standard Operating Procedures (SOP)unmatched
    • System Operationsunmatched
    • Technical Supportunmatched
    • Time Managementunmatched
    • Unified Communicationsunmatched
    • VoIP (Voice over IP)unmatched
    • Workplace Issuesunmatched
    • Workstation Hardwareunmatched

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