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IT Coordinator Jobs in California

IT Coordinator III

Granite Construction
  • Watsonville, California
    5 days ago

    Job Description

    Building a career at Granite may be the most valuable thing you could do...

    Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our employees. Our people are our most valued asset and the foundation of Granite's century-old success. We're building more than infrastructure; we are building your future.

    General Summary

    Coordinates, diagnoses, and troubleshoots incoming employee IT service requests. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides ongoing local network support for the business unit including the main office, plants, satellite offices, and job site locations to ensure workforce efficiency and productivity. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with end users, local business management, and Corporate IT Staff. Develops information technology projects and provides strategic management and objectives for the business unit. Follows standard operating procedures and customer service guidelines relating to IT support.

    Essential Job Accountabilities
    • Handle incoming IT Service Desk support calls to ensure computer users' inquiries are addressed in a timely manner.
    • Resolve local network and communication issues to maintain operational readiness.
    • Maintain and support local Cisco VoIP telephones and related equipment.
    • Maintain the local Active Directory OU, install and configure local network applications, servers, file shares, network services and associated objects in accordance with company policies and procedures.
    • Develop and maintain business unit IT documentation to enable consistent standards and operating procedures.
    • Perform testing of the local Disaster Recovery and Business Continuity plans to ensure minimal downtime in the event of a disaster.
    • Coordinate the acquisition, installation, configuration, and maintenance of IT equipment in compliance with corporate standards.
    • Maintain hardware inventory, licensing and asset rotation consistent with company policies and procedures.
    • Assist with the design, installation, requirement gathering, and maintenance of IT resources for acquisitions, large projects and joint ventures to ensure compliance with corporate standards.
    • Support business applications to ensure compliance with corporate standards.
    • Resolve PC hardware/software problems to minimize down time and meet SLA requirements.
    • Provide guidance to Business Unit management to determine future IT needs at the location, enterprise initiatives, budgets, forecasts, licensing and asset rotation to ensure profitability and alignment with Company goals and objectives.
    • Maintain open communication with Group IT Manager and local Business Manager to ensure effective problem resolution and establishment of priorities.

    Education
    • Bachelors Degree in Information Systems, Computer Science, or related field; or Equivalent training, experience and certifications.
    • CompTIA A+ certification
    • Microsoft Certified Professional
    • CompTIA Network+ certification preferred
    • Microsoft Certified Systems Administrator preferred

    Work Experience
    • Minimum 7 years relevant experience in network and PC support for a multi-site business environment.
    • Knowledge of cost accounting, budgeting, and forecasting.

    Knowledge, skills, and abilities
    • Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. This job is a fully qualified, career-oriented, journey-level position.
    • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives.
    • Determines methods and procedures on new assignments, and may provide guidance to others.
    • Advanced knowledge of Microsoft Windows XP Professional.
    • Advanced knowledge of Microsoft Windows 2003 Server and Microsoft Active Directory.
    • Advanced knowledge of HP servers, workstations, and storage products.
    • Working knowledge of the Microsoft Office Suite.
    • <

    Numbers & Facts

    LocationWatsonville, California

    Skills

    • Budgetingunmatched
    • Business Continuity Planning (BCP)unmatched
    • Business Developmentunmatched
    • Business Solutionsunmatched
    • Cisco Network Systemsunmatched
    • Communication Skillsunmatched
    • CompTIA A+unmatched
    • CompTIA Network+unmatched
    • Computer Maintenanceunmatched
    • Computer Scienceunmatched
    • Corporate Complianceunmatched
    • Corporate Policiesunmatched
    • Cost Accountingunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Data Analysisunmatched
    • Desktop Administrationunmatched
    • Desktop PCunmatched
    • Disaster Recoveryunmatched
    • Documentationunmatched
    • Equipment Maintenance/Repairunmatched
    • Establish Prioritiesunmatched
    • Forecastingunmatched
    • Help Deskunmatched
    • Hewlett-Packard Product Familyunmatched
    • Identify Issuesunmatched
    • Information Systems/Technology IS/IT Administrationunmatched
    • Information Technology & Information Systemsunmatched
    • Inventory Managementunmatched
    • Laptop PCunmatched
    • Licensingunmatched
    • MCP - Microsoft Certified Professionalunmatched
    • MCSA - Microsoft Certified Systems Administratorunmatched
    • Maintain Complianceunmatched
    • Maintenance Servicesunmatched
    • Management Strategyunmatched
    • Management of Information Systems/Technology (MIS)unmatched
    • Microsoft Active Directoryunmatched
    • Microsoft Officeunmatched
    • Microsoft Windows 2003unmatched
    • Microsoft Windows Serverunmatched
    • Microsoft Windows XPunmatched
    • Needs Assessmentunmatched
    • Network Configuration Managementunmatched
    • Network Supportunmatched
    • Organizational Skillsunmatched
    • PC Hardwareunmatched
    • PC Softwareunmatched
    • People Managementunmatched
    • Problem Solving Skillsunmatched
    • Procedure Developmentunmatched
    • Profit & Lossunmatched
    • Regulatory Complianceunmatched
    • Remote Accessunmatched
    • Requirements Managementunmatched
    • Resolve Customer Issuesunmatched
    • Service Level Agreement (SLA)unmatched
    • Software Administrationunmatched
    • Standard Operating Procedures (SOP)unmatched
    • Technical Supportunmatched
    • Testingunmatched
    • Time Managementunmatched
    • VoIP (Voice over IP)unmatched

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