IT Coordinator

• Serve as a primary point of contact for IT support, providing Level 2 and Level 3 assistance for hardware, software, and network issues.
• Troubleshoot complex technical problems across Windows and mobile platforms for both office and field personnel.
• Support remote users with VPN, cloud access, and collaboration tools; escalate critical issues to senior technical staff as needed.
• Maintain accurate ticket documentation and conduct end-user training on new systems and applications.

• Monitor and maintain server infrastructure, network equipment, and security systems; perform routine updates, patches, and security configurations.
• Manage user accounts, permissions, and access controls in Active Directory.
• Administer the Microsoft 365 environment including Exchange, SharePoint, and Teams.
• Conduct system backups, monitor performance, and proactively identify potential issues before they impact operations.

• Assist with cloud migration initiatives, system implementations, and automation tool deployments.
• Configure and deploy new hardware and software for end users; participate in IT onboarding for new employees.
• Test new systems and applications before organization-wide deployment and document technical procedures and user guides.
• Coordinate with vendors for system installations, maintenance, and equipment procurement.

• Maintain IT asset inventory and equipment tracking systems.
• Schedule and oversee maintenance windows, system updates, and assist with compliance and security assessments.
• Maintain technical documentation, knowledge base articles, and contribute to continuous improvement of IT processes.

• 3–5 years of experience in technical support or system administration roles, with a proven background in help desk operations and user support.
• Proficiency with Windows Server, Active Directory, and Group Policy; working knowledge of Microsoft 365, Azure, and cloud-based services.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and experience with network troubleshooting and infrastructure support.
• Experience with helpdesk ticketing systems, remote support tools, and endpoint security tools including antivirus and firewall management.
• Basic PowerShell or batch scripting capabilities preferred; experience supporting remote workers and distributed teams a plus.

• Strong customer service orientation with a patient, professional demeanor when supporting end users of varying technical proficiency.
• Clear written and verbal communication skills; ability to translate technical concepts for non-technical users.
• Ability to prioritize multiple tasks, manage competing demands, and work independently under pressure.
• High ethical standards, honesty, and integrity in all professional conduct.
• Commitment to upholding Landmark Builders’ core values.

• Associate degree or higher in Information Technology, Computer Science, or a related field.
• Microsoft certifications (Azure Fundamentals, Microsoft 365 Certified, Windows Server) or CompTIA certifications (A+, Network+, Security+) preferred.
• Experience with ITIL framework, backup and disaster recovery systems, and knowledge of AI tools and automation technologies.
• Background supporting construction or project-based business environments a plus but not required.

• Employee Ownership (ESOP) — Share in the long-term success of the company
• Competitive Compensation Packages rewarding strong results
• Career Growth Opportunities in a company committed to developing talent
• Industry-Leading Safety Culture that prioritizes every employee
• 401(k) with Company Match to support your long-term financial goals
• Comprehensive Health Benefits including Medical, Dental, and Vision coverage
• Paid Holidays and PTO to support work-life balance

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