IT Customer Service Representative - RRN000138/6357390

Accenture Plc

St. Petersburg, FL
3 days ago

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Skills

Communication Skillsunmatched
Customer Support/Serviceunmatched
Disaster Recoveryunmatched
Operations Processesunmatched
Production Systemsunmatched
Service Level Agreement (SLA)unmatched
Technical Supportunmatched

Description

THE WORK: Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide effective solutions to work-related challenges. This role will allow you to engage deeply with Customer Technical Support, fostering growth and expertise in this area. We look forward to welcoming your enthusiasm and dedication to making a meaningful impact.

Ensure production systems are available and operating according to defined service level agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment promptly and efficiently.
Establish and maintain disaster recovery procedures to safeguard operational continuity.
Maintain data retention practices in alignment with organizational policies and standards.

This role is onsite in either our Tampa, FL office