IT Customer Service Specialist

IT Customer Service Specialist
Full-time Staff
Sugar Grove Campus

Hybrid Option: Yes 

Join our dynamic team at Waubonsee Community College, where your career can flourish. We are committed to being an exceptional employer, offering a comprehensive benefits package with generous time off, low-cost medical, dental, and vision plans, and a secure pension plan through SURS. You'll also enjoy 14 paid holidays, including winter and Thanksgiving breaks. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students. Your future starts here - join us today!

Waubonsee Community College is committed to hiring and retaining exceptional faculty and staff who are committed to the college's culture of collaboration, professional growth and student success.

The Information Technology Customer Service Specialist reports to the Information Technology Customer Service Coordinator.  Basic functions for this position include assisting faculty, students and staff with technology needs.

Responsibilities

Receive and prioritize requests to the Technical Assistance Center (TAC).

Obtain detailed information from customers regarding the assistance required.

Correspond with customers and technicians regarding the status of service requests.

Train other Information Technology staff on TAC procedures.

Provide assistance to end users on new technologies.

Maintain records related to service requests in the Information Technology Service Management system.

Provide first level technical support.

Assist users with logins and passwords.

Assist users with access to various applications.

Provide backup and assistance to other areas of IT when needed.

Provide support to the Office of the President for Board meetings and other functions as needed.

Perform other duties assigned.

Minimum Qualifications