IT Customer Support Analyst

Title: IT Customer Support Analyst
Location: Raleigh, NC 27601
Employment Type: 3-6 Month Contract
Work Arrangement: Hybrid
Pay rate: $18/hr-$19/hr

Must-Have Qualifications

• Bachelor’s degree / 4-year degree required.
• 2+ years of experience using Office.
• Strong organization and time-management skills.
• Ability to multitask and prioritize competing requests.
• Strong written and verbal communication skills.
• Strong interpersonal and customer service skills.

Day to Day Responsibilities:

• Respond to users through phone and email to resolve technical problems, questions, and service requests.
• Troubleshoot and resolve user issues in a timely, accurate, and courteous manner.
• Provide support for application-related and billing-related inquiries.
• Develop a working knowledge of the supported IT application, financial system interfaces, and customer registration system.
• Identify issues that require additional assistance and escalate them to the appropriate team.
• Work closely with other Help Desk team members to resolve issues and provide consistent support.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.