IT Customer Support Rep.

IT Customer Support Rep.

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Bilingual Spanish language required

Responsible for screening, referring and diagnosing internal inquires and work requests.

Performs trouble shooting in the identification of applicable problems related to the infrastructure, systems, applications and network communications.

Moderate understanding of the general aspects of the job (i.e., familiarity with terminology and standard procedures).

Basic understanding of content area of function.

Follows defined procedures.

Proposes and implements solutions to routine problems with direction from supervisor.

Refers atypical problems to others.

Close supervision.

Reports on activities regularly to supervisor in well-defined format.

Gathers information and/or data independently using established and well defined procedures.

Recommends actions to improve efficiency.

Performs duties within prescribed time frames.

Errors can be easily and quickly detected within the immediate work unit.

Contributions limited to task related activities.

Contacts are primarily within immediate work unit.

Troubleshooting remotely via phone.