JOB SUMMARY
Lead the organization's operational technology and cybersecurity effectiveness through hands-on
administration, monitoring, support, and continuous improvement of IT systems and processes. Collaborate
across departments to maintain secure, stable, and efficient technology operations while supporting business
systems, compliance initiatives, cybersecurity programs, and end-user support activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
PLANNING:
* Lead implementation and adherence to IT policies, procedures, and cybersecurity standards regulated by
corporate requirements, SOX Compliance, ITAR Compliance, NIST Cybersecurity controls, and CMMC
requirements.
* Assist with evaluation and implementation of operational improvements, cybersecurity enhancements,
and system support processes.
* Support technology lifecycle management, patching initiatives, access reviews, and cybersecurity
awareness efforts.
RESPONSIBILITIES:
* Provide day-to-day operational IT support for users, business systems, infrastructure, and manufacturing
operations.
* Administer and support Microsoft 365, Active Directory, Exchange/O365, endpoint management systems,
user accounts, permissions, and access controls.
* Support ERP systems and ancillary applications including Infor XA (Mapics) and related manufacturing
systems.
* Monitor and maintain cybersecurity tools, endpoint protection systems, MFA platforms, backup solutions,
and security monitoring systems.
* Assist with vulnerability remediation efforts, security investigations, phishing response activities, and
incident response coordination.
* Maintain system availability and operational continuity through proactive monitoring, troubleshooting,
patch management, and issue resolution.
* Lead compliance initiatives related to NIST, CMMC, DFARS, SOX, and ITAR requirements.
* Coordinate with vendors, service providers, and internal departments regarding operational support,
cybersecurity support, system issues, telecommunications, hardware, and software support needs.
* Maintain laptops, workstations, mobile devices, tablets, phones, printers, and peripheral hardware.
* Support IT governance initiatives and participate in corporate IT coordination activities as required.
* Promote continuous improvement through identification of process inefficiencies, operational risks, and
technology enhancement opportunities.
REQUIRED EDUCATION & EXPERIENCE
EDUCATION: 4-year college degree in Information Technology, Cybersecurity, Computer Science, or related field
preferred. Technical degree or equivalent experience required.
EXPERIENCE:
- 3-5 years of IT operations, systems administration, or cybersecurity support experience in a manufacturing
environment preferred.
- Experience supporting Microsoft environments, networking, endpoint management, and cybersecurity
tools.
- Experience supporting compliance frameworks including NIST, CMMC, SOX, DFARS, and ITAR preferred.
- Experience supporting ERP systems and manufacturing business applications preferred.
TECHNICAL SKILLS:
- Microsoft 365 / Exchange administration
- Active Directory and user administration
- Endpoint management and device support
- ERP systems in manufacturing environments
- Knowledge of Infor XA / Mapics preferred
- Firewalls, networking fundamentals, and VPN technologies
- Security monitoring and endpoint protection platforms
- Backup and recovery solutions
- Security awareness and training programs
- Patch management and vulnerability remediation
- General infrastructure and operational support
- Security controls and cybersecurity best practices