$90,000–$100,000 Per Year
Computer Security, Customer Service Management, Customer Support/Service, Help Desk, IT Service Management (ITSM), Information Technology Software, Leadership, Legal, Maintain Compliance, Management of Information Systems/Technology (MIS), Metrics, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, People Management, Process Improvement, Security Compliance, Software Administration, Support Documentation, Technical Delivery, Technical Operations, Technical Support
CBIZ Talent Solutions is seeking an experienced IT Software Support Desk Manager to oversee daily technical software support operations and ensure a high level of service across our client’s organization. This is a hybrid position in King of Prussia, PA.
Responsibilities
- Manage the IT service desk, ticket queues, and support performance supporting end-user proprietary software on a variety of devices.
- Handle escalated technical issues and improve support processes.
- Lead and develop the IT support team.
- Monitor service metrics and maintain support documentation.
- Ensure compliance with IT security policies and standards.
- Partner with internal teams to deliver effective technical support.
- Occasional travel for meetings, training, or company events.
Qualifications
- 5+ years of IT support experience.
- 3+ years of leadership or supervisory experience in a technical support environment.
- Strong knowledge of Windows, Microsoft 365, ticketing systems, mobile device management, and IT service management tools.
Compensation range: $90-100K/year
For immediate consideration, please submit resumes with salary requirements to: steve.goldmintz@marcumsearch.com
with "IT Support Mgr" in the subject field.
CBIZ Talent & Compensation Solutions is an Equal Opportunity Employer.
CBIZ Talent & Compensation Solutions does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
M
Marcum Search
Marcum Search LLC is the Talent Advisory arm of the Marcum Group, providing talent solutions on a national basis. Our permanent division offers contingency, contained and retained searches, and our temporary division is available for short and long term staffing resources. We have Birkman Certified specialists on staff for organizational behavioral assessments, and we can assist with payrolling services. Contact us for more information on how we can help you.
10,000 employees or more
Staffing/Employment Agencies
https://www.marcumsearch.com/