Job Description
Role- IT Deskside Support Engineer
Location- 320 East North Avenue, Pittsburgh, PA 15212
Summary
JOB TITLE: IT Deskside Support Engineer
FUNCTION: Field / Deskside IT Support
WORK MODEL: Onsite / Field Based
COVERAGE MODEL: Site Aligned with Field Mobility
TRAVEL: Within assigned ~30 mile radius
SHIFT MODEL: Business Hours + On Call / Extended Support as required
ROLE PURPOSE
The IT Deskside Support Engineer is responsible for delivering hands on, onsite technical support within healthcare facilities to ensure device reliability, end user productivity, and zero disruption to clinical and business operations. The role provides physical presence and smart hands capabilities that cannot be fulfilled remotely, especially in environments where uptime, speed, and accuracy directly impact patient care.
This position is a critical extension of healthcare IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device level, and site specific support activities. The role requires strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards.
ACCOUNTABILITY BOUNDARY
The IT Deskside Support Engineer is fully accountable for:
EXHAUSTIVE KEY RESPONSIBILITIES
1. Onsite Deskside & Field Incident Resolution
2. IMAC & Deployment Services (Install, Move, Add, Change)
3. Hardware & Peripheral Support
REQUIRED EXPERIENCE & SKILL PROFILE
Experience
Technical Skills
Additional Expectations
Location- 320 East North Avenue, Pittsburgh, PA 15212
Summary
JOB TITLE: IT Deskside Support Engineer
FUNCTION: Field / Deskside IT Support
WORK MODEL: Onsite / Field Based
COVERAGE MODEL: Site Aligned with Field Mobility
TRAVEL: Within assigned ~30 mile radius
SHIFT MODEL: Business Hours + On Call / Extended Support as required
ROLE PURPOSE
The IT Deskside Support Engineer is responsible for delivering hands on, onsite technical support within healthcare facilities to ensure device reliability, end user productivity, and zero disruption to clinical and business operations. The role provides physical presence and smart hands capabilities that cannot be fulfilled remotely, especially in environments where uptime, speed, and accuracy directly impact patient care.
This position is a critical extension of healthcare IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device level, and site specific support activities. The role requires strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards.
ACCOUNTABILITY BOUNDARY
The IT Deskside Support Engineer is fully accountable for:
- Business Hours & Non-Business Hours On Call support required
- Onsite incident and request execution quality
- Physical device availability and readiness
- Accurate asset tracking and lifecycle updates
- Safe handling of equipment in clinical environments
- Timely resolution of issues escalated from Service Desk
- Clear communication with users, Service Desk, and resolver teams
- Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
- Provide in person support for clinicians, nurses, researchers, and corporate staff.
- Resolve hardware, OS, and peripheral issues that cannot be remediated remotely.
- Troubleshoot and resolve:
- Laptop and desktop failures
- Boot, OS, driver, and performance issues
- Peripheral connectivity and malfunctions
- Ensure minimal downtime for users performing patient care or time critical activities.
- Restore operational capability with speed and accuracy while maintaining safety.
- Perform full IMAC lifecycle activities, including:
- New device deployments and refreshes
- User onboarding and workstation setup
- Physical moves and reconfigurations
- Device replacements and upgrades
- Coordinate installations with user availability and site access constraints.
- Configure devices as per standards, images, and security baselines.
- Validate post deployment functionality before handover to the user.
- Ensure old or replaced assets are returned, secured, or disposed of correctly.
- Provide hands on support for:
- Laptops and desktops
- Monitors (single/multi display)
- Printers (local and network)
- Docking stations, keyboards, mice, accessories
- Replace faulty components and coordinate warranty or vendor repairs where required.
- Perform physical inspections to identify early hardware degradation risks.
- Support clinical adjacent equipment were permitted under scope.
- Ensure cleanliness, labelling, cabling discipline, and workstation safety.
Experience
- Minimum 4+ years of experience in:
- Deskside IT Support
- Field Support or Onsite IT Operations
- Experience supporting enterprise or healthcare environments preferred.
- Strong hands on experience with:
- Windows desktops and laptops
- Common peripherals and printers
- Basic networking concepts
- Remote support coordination tools
- Familiarity with ITSM tools (preferably ServiceNow).
- Ability to lift and move IT equipment safely.
- Willingness to travel within assigned field region.
- Flexibility for after hours or emergency support when required.
- Adherence to organizational security and safety policies.
Numbers & Facts
| Location | Pittsburgh, PA |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Skills
- Apple iMacunmatched
- Asset Managementunmatched
- Bootingunmatched
- Business Modelunmatched
- Business Operationsunmatched
- Clinical Supportunmatched
- Communication Skillsunmatched
- Computer Workstationsunmatched
- Critical Careunmatched
- Customer Support/Serviceunmatched
- Desktop PCunmatched
- Functional Testingunmatched
- Health Information Technologyunmatched
- Healthcareunmatched
- IT Service Management (ITSM)unmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Keyboardsunmatched
- Laptop PCunmatched
- Microsoft Windows Desktopunmatched
- Network Securityunmatched
- Nursingunmatched
- On Callunmatched
- On Site Supportunmatched
- Onboardingunmatched
- Operating Systemsunmatched
- Patient Careunmatched
- Peripheral Hardwareunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Research Nursingunmatched
- Safety Complianceunmatched
- ServiceNowunmatched
- Software Administrationunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Willing to Travelunmatched
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