IT Deskside Support Engineer

RD solutions
  • Wexford, PA
  • Contractor
  • Quick Apply
3 days ago

Job Description

Summary

JOB TITLE: IT Deskside Support Engineer

FUNCTION: Field / Deskside IT Support
WORK MODEL: Onsite / Field‑Based
COVERAGE MODEL: Site‑Aligned with Field Mobility
TRAVEL: Within assigned ~30‑mile radius
SHIFT MODEL: Business Hours + On‑Call / Extended Support as required

Job Responsibilities

Onsite Deskside & Field Incident Resolution

Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
Provide in‑person support for clinicians, nurses, researchers, and corporate staff.
Resolve hardware, OS, and peripheral issues that cannot be remediated remotely.
Troubleshoot and resolve: 
Laptop and desktop failures
Boot, OS, driver, and performance issues
Peripheral connectivity and malfunctions
Ensure minimal downtime for users performing patient‑care or time‑critical activities.
Restore operational capability with speed and accuracy while maintaining safety

Numbers & Facts

LocationWexford, PA
Job TypeContractor

About Company

Experience

Minimum 4+ years of experience in: 
Deskside IT Support
Field Support or Onsite IT Operations
Experience supporting enterprise or healthcare environments preferred.

Skills

  • Business Modelunmatched
  • Information Technology & Information Systemsunmatched
  • Technical Supportunmatched

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