IT Desktop/Hardware Support Tech

If you like the kind of IT work where you actually get your hands on the hardware, this one is worth a look. A long-established Twin Cities nonprofit is looking for a hands-on IT specialist to help its small tech team keep hundreds of users and devices running. You will split your time between helping people and working at the bench: setting up laptops, fixing hardware, managing inventory, and cleaning up the server room. It is steady, varied work in a mission-driven organization, with an easy commute right off major highways and close to light rail.

**About the Organization

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Our client is a well-known Minnesota nonprofit with more than a century of history, serving families across Minnesota and western Wisconsin. Its main office is a modern leadership center in the south metro, and it supports staff and volunteers across several offices and outdoor program sites.

**The Opportunity

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You will be a go-to person for day-to-day IT: working the helpdesk queue, deploying computers, keeping the loaner laptop fleet ready to go, and taking on hardware projects that a busy team has not had time to get to. No two days look the same.

**What You Will Do

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• Work the helpdesk ticket queue: triage, troubleshoot, and resolve user issues, and log clear notes.

• Stage and deploy computers: apply updates, confirm apps are installed, label devices, update the asset tracker, and help users sign in and move their files.

• Keep a fleet of check-out laptops clean, charged, and Intune-ready.

• Run OS and software updates across workstations.

• Track and organize IT stock, spare parts, and supplies.

• Wipe decommissioned hard drives following a defined process.

• List retired hardware for sale, handle buyer questions, and ship sold items.

• Diagnose faulty hardware and fix it when you can.

• Route, terminate, and clean up ethernet cabling in server racks.

**What You Bring

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• 1 to 3 years in IT helpdesk, desktop support, or a computer repair shop.

• Hands-on experience with Windows deployment, Intune, and Microsoft 365 / OneDrive.

• Comfort with repair tools, ethernet keystone termination, and cable management.

• Experience managing hardware inventory. Selling hardware online is a plus.

• Clear writing for ticket notes, documentation, and vendor emails.

• Ability to lift up to 60 lbs.

**Nice to Have

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• Hardware diagnostic experience (component swaps, board-level troubleshooting).

• Basic reporting skills in Excel or a similar tool.

• CompTIA A+ or similar certification.