IT Desktop Intern

Are you ready to take your tech skills out of the classroom and into the high-stakes world of financial technology? At Bank of Hope, our employees are our most valuable asset, and it takes an incredible tech foundation to keep them delivering top-tier service to our global and local clients.

As a 2026 IT Desktop Support Intern, you won't just be grabbing coffee. You will be the vital heartbeat of our daily operations-acting as the direct line of defense keeping our bankers connected, our data secure, and our customer operations running flawlessly.

This isn't a passive learning role. You will be fully immersed in the pulse of enterprise corporate IT:

• The Tech Frontline: Be the "hero of the day" by providing active desktop support and troubleshooting hardware or software roadblocks for our banking teams.
• Modern IT Deployment: Master the rollout of enterprise equipment. You will help build and configure powerful employee workstations from the ground up using real-world IT tools.
• Fortified Security Operations: Learn exactly what it takes to secure tech operations inside a major financial institution. You will get hands-on experience upholding top-tier cybersecurity standards.
• Real-World Ticket Triage: Sharpen your speed and professional communication skills managing IT requests directly inside corporate ticketing systems.

Responsibilities & Duties

• Workstation Deployment: Assemble, test and install desktop PCs, laptops, and peripherals
• Basic Troubleshooting: Diagnose and resolve foundational hardware and software issues
• Asset Tracking: Maintain an accurate database of the organization's computer systems, mobile devices, and active software licenses
• Software provision: Install, update, and configure standard operating systems and corporate software

Job Qualifications/Requirements

• Candidates must be currently enrolled in a Bachelor's or Associate's degree program in the field of Computer Science, Information Technology, or related fields
• Ability to work on multiple systems and applications
• Familiarity with PC components, printers and mobile devices
• Basic knowledge of Microsoft 365 apps
• Ability to explain technical issues to non-technical users
• Strong analytical skills to diagnose basic hardware and software faults
• Customer service skills

The salary range for this full-time position is $19.00 - $21.00 hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.