IT Desktop Service Technician

IT Desktop Service Technician

IT Desktop Service Technician

Full Time

5701 Knowledge Pkwy, Erie, PA 16510, USA

With Professional Experience

For KYOCERA AVX Corporation we are looking for a IT Desktop Service Technician at our location in Erie

IT Desktop Service Technician

LOCATION: Erie, PA

PRIMARY FUNCTION:

As IT Desktop Services Engineer you will be a member of the Global IT Operations Team and report directly to the Regional IT Desktop Services Manager.

Our task is not just a simple "keep the lights on" but to continuously improve the IT Operations on Global level.

At Kyocera-AVX the IT Desktop Services department is the bridge between IT and Business and the first point of contact to the employees regarding hardware and software tasks. You are the specialist to troubleshooting IT technical issues, and your task to diagnose where the problem is and implement a solution or involve the appropriate IT Team to solve it together. You will ensure that the Corporate standards are followed on local level and actively suggest ideas how to make them better.

REPORTS TO: Ed Joyce, Regional IT Operations Manager

DUTIES & RESPONSIBILITIES:

• Provide excellent IT Desktop Service to local and remote employees by promptly responding and troubleshooting user IT requests
• Set up and maintain desktops, laptops, multifunctional devices, HW and SW for employees. Provide new hires with basic introduction of hardware, software, and network resources
• Troubleshooting hardware and software issues and follow-up until they are solved
• Manage site company's IT assets and assist with hardware and software procurement
• Perform general preventative maintenance tasks on desktops, laptops, multifunctional devices
• Monitor the availability of IT systems through existing portals and log/resolve/escalate issues
• Follow IT standards, processes and policies - propose improvements of these
• Provide occasional services for Network, Servers and Security when the Corporate IT Teams ask local help
• Work in an international team and be part in a multicultural team

PREFERRED QUALIFICATIONS:

• Proven work experience as a Desktop Services Engineer or Support Technician
• High School Diploma required. Associate's degree or industry certifications preferred.
• Knowledge of ITIL Service Management and process execution
• Accuracy with work, strong organizational skills and attention to details
• Able to communicate in English - as you will work in a Regional team
• Strong Customer focus
• Ability to solve complex hardware and software issues
• Windows 7-11, Microsoft Active Directory, MS Office 365, Enterprise anti-virus solutions and PC hardware installation and troubleshooting
• Working experience in a manufacturing company is an advantage
• Experience with tools for User management, software deployment, Operating System deployment
• Basic network, firewall and servers knowledge
• Enterprise level IT backup and restore experience
• Willingness to travel 10%

Who we are

KYOCERA AVX is a leading global manufacturer of advanced electronic components engineered to accelerate technological innovation and build a better future. As a wholly owned subsidiary of KYOCERA Corporation structured to capitalize on shared resources and technical expertise, KYOCERA AVX has an expansive global footprint comprised of several dozen research, development, and manufacturing facilities spanning more than 15 countries and staffed with talented personnel dedicated to innovation, component quality, customer service, and enabling a brighter future through technology.

KYOCERA AVX designs, develops, manufactures, and supplies advanced capacitors, antennas, connectors, circuit protection and timing devices, sensors, controls, filters, fuses, diodes, resistors, couplers, and inductors optimized for employment in the international 5G, IoT, aerospace, automotive, consumer electronics, industrial, medical, and military markets.

Are you interested?

Please send us your detailed application, including your salary expectations and earliest possible starting date. We are looking forward to meeting you.

Diversity is an essential part of our corporate culture.

People with different backgrounds, perspectives and experiences work and live at KYOCERA AVX. We believe in the power of the individuality of our employees. Become a part of our team and show us what makes you "you"! We are looking forward to all applications, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran (US only).

Apply online

Your contact

Melissa Gibbons

Human Resources Manager