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IT Desktop Support - Backfill

Sky System Inc

Paris, TX

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Atlassian JIRA, Bash Scripting, Communication Skills, Computer Science, Corporate Policies, Desktop Administration, Desktop PC, English Language, Hardware Components, Hardware Installation, High Tech Industry, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Laptop PC, Mac Operating System, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Network Support, On Site Support, Printers, Problem Solving Skills, Remedy, Scripting (Scripting Languages), Service Level Agreement (SLA), ServiceNow, Software Administration, Software Configuration Management, Software Installation, Software Patches, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Windows PowerShell, Wireless LAN
LOCATION
Paris, TX
POSTED
30+ days ago
Position Title: IT Desktop Support - Backfill Location: Paris, France Employment Type: Backfill - About the Role The L12 Field Service Engineer will provide on-site technical support, troubleshooting, and maintenance for IT systems and end-user devices. This role is ideal for candidates starting their technology career or those with 2-5 years of experience in IT support or field services. Key Responsibilities Provide on-site support for desktops, laptops, printers, and mobile devices. Perform hardware installation, replacement, and basic repairs. Troubleshoot OS-related issues (Windows / macOS) and common applications. Provide basic network support (LAN/Wi-Fi connectivity, patching). Install and configure software as per company policies. Escalate unresolved issues to L2/L3 teams. Maintain service logs, update ticketing tools, and follow SLA timelines. Assist users courteously and communicate technical details clearly. Required Skills & Qualifications Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience). 0–2 years of experience in IT support or field service (freshers with strong technical knowledge may also apply). Basic understanding of: Windows OS / macOS Hardware components & troubleshooting Networking fundamentals (TCP/IP, LAN, Wi-Fi) Office 365 and common productivity tools Ability to diagnose and resolve basic technical issues. Good communication skills in English; Preferred Skills ITIL Foundation certification Experience using ticketing tools (ServiceNow, Remedy, Jira, etc.) Basic scripting knowledge (PowerShell, Bash)

About the Company

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Sky System Inc

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