Our Client, a Business Manufacturing and Supply company, is looking for an IT Desktop Support for their Fairport, NY location.
Responsibilities:
- Familiarity with Active Directory
- Limited support for corporate mobile devices
- Familiarity with cloud applications (Microsoft and 3rd party)
- Troubleshooting Cisco VPN connectivity
- Remediating/minimizing malicious code and computer viruses
- Remote connection/utilization
- Imaging and deploying PCs for end users
- Asset lifecycle management skills
- Various browser support (IE, Chrome, Safari, etc.)
- Installation/configuration of various software packages
- Installation/configuration of Security Software
- Printer/driver troubleshooting & installation
- IPT based Telephony Device Management
- ServiceNow (ticket management) utilization
- Deployment, configuration, and support of standard IP telephony
- Hardware ordering and inventory management
- Limited support for Mac OS and hardware
- Documentation (records) management
- On-boarding (Training) of new hires
- Conference room support
- Vendor engagement (as needed)
- Project interaction/participation
- Customer scheduling/follow-ups
- End user equipment moves (disconnect/reconnect)
- Cross-team interaction and collaboration
- Standard device imaging via USB/PXE server(s)
- Smart-Hands tasks/functions to physically assist other IT teams
- Works across the media team, corporate events, and IT for meeting support and problem resolution.
- Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
- Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
- Knowledge of conference room audio and display devices
- Smart Hands: (note: Some sites have a dedicated network team to perform some of the duties below)
- IT hardware installations
- Client IT supported equipment component removal and installation
- Power cycling IT Equipment •Onsite/offsite technical assistance and troubleshooting
- Providing remote console access
- Escort IT Vendors for other IT Teams (where permitted)
- Procurement of IT goods and services
- Receiving/shipping of IT goods
- Ensures discreet handling of all business and maintains the highest level of confidentiality
- Prioritizes duties and works on several tasks simultaneously
- Demonstrates flexibility and willingness to change priorities at a moment's notice
Requirements:
- Associate degree (preferred), minimum is HS Diploma or GED with relevant experience
- At least 1- 3 years Hardware Experience (beyond imaging/deployment)
- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Cloud+
- CompTIA Mobility+
- CompTIA Network+
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.