Job Description
Our Client, a Business Manufacturing and Supply company, is looking for an IT Desktop Support for their Fairport, NY location.
Responsibilities:
Requirements:
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Responsibilities:
- Familiarity with Active Directory
- Limited support for corporate mobile devices
- Familiarity with cloud applications (Microsoft and 3rd party)
- Troubleshooting Cisco VPN connectivity
- Remediating/minimizing malicious code and computer viruses
- Remote connection/utilization
- Imaging and deploying PCs for end users
- Asset lifecycle management skills
- Various browser support (IE, Chrome, Safari, etc.)
- Installation/configuration of various software packages
- Installation/configuration of Security Software
- Printer/driver troubleshooting & installation
- IPT based Telephony Device Management
- ServiceNow (ticket management) utilization
- Deployment, configuration, and support of standard IP telephony
- Hardware ordering and inventory management
- Limited support for Mac OS and hardware
- Documentation (records) management
- On-boarding (Training) of new hires
- Conference room support
- Vendor engagement (as needed)
- Project interaction/participation
- Customer scheduling/follow-ups
- End user equipment moves (disconnect/reconnect)
- Cross-team interaction and collaboration
- Standard device imaging via USB/PXE server(s)
- Smart-Hands tasks/functions to physically assist other IT teams
- Works across the media team, corporate events, and IT for meeting support and problem resolution.
- Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
- Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
- Knowledge of conference room audio and display devices
- Smart Hands: (note: Some sites have a dedicated network team to perform some of the duties below)
- IT hardware installations
- Client IT supported equipment component removal and installation
- Power cycling IT Equipment •Onsite/offsite technical assistance and troubleshooting
- Providing remote console access
- Escort IT Vendors for other IT Teams (where permitted)
- Procurement of IT goods and services
- Receiving/shipping of IT goods
- Ensures discreet handling of all business and maintains the highest level of confidentiality
- Prioritizes duties and works on several tasks simultaneously
- Demonstrates flexibility and willingness to change priorities at a moment’s notice
Requirements:
- Associate degree (preferred), minimum is HS Diploma or GED with relevant experience
- At least 1- 3 years Hardware Experience (beyond imaging/deployment)
- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Cloud+
- CompTIA Mobility+
- CompTIA Network+
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Numbers & Facts
| Location | Corning, NY |
| Industry | Management Consulting Services |
| Salary | $19.21–$21.40 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Analysis Skillsunmatched
- Asset Managementunmatched
- Cloud Applicationsunmatched
- Cloud Computingunmatched
- CompTIA - Computing Technology Industry Associationunmatched
- CompTIA A+unmatched
- CompTIA Network+unmatched
- Desktop Administrationunmatched
- Documentationunmatched
- Establish Prioritiesunmatched
- Geneticsunmatched
- Google Chrome Browserunmatched
- Hardware Installationunmatched
- Health Planunmatched
- IT Procurementunmatched
- Identify Issuesunmatched
- Internet/IP Telephonyunmatched
- Inventory Managementunmatched
- Mac Operating Systemunmatched
- Malwareunmatched
- Manufacturingunmatched
- Microsoft Active Directoryunmatched
- Microsoft Product Familyunmatched
- Mobile Devicesunmatched
- Multitaskingunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Records Managementunmatched
- Remote Accessunmatched
- Security Softwareunmatched
- ServiceNowunmatched
- Shipping/Receivingunmatched
- Software Configuration Managementunmatched
- Technical Supportunmatched
- Telephonyunmatched
- Testingunmatched
- USBunmatched
- Virusesunmatched
- Web Browsersunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder