Administrative Skills, Atlassian JIRA, Bookkeeping, Desktop Administration, Desktop PC, Incident Response, Information Technology & Information Systems, Laptop PC, Microsoft Active Directory, Microsoft Windows Operating System, Mobile Devices, Operational Support, Printers, ServiceNow, Software Administration, Software Installation, Software Patches, Technical Support
" 1 3+ years of IT support experience
" Windows 10/11 & Office 365 support
" Hardware/software troubleshooting
" Ticketing system experience (ServiceNow/Jira)
" Desktop/laptop deployment and support
" BAU (Business-As-Usual) operational support experience
" Windows imaging, patching, software installation " Active Directory and account administration
" Printer/mobile device support
" Experience handling incidents, requests, and escalations