Job Description
Johnson Service Group is looking for an IT Desktop Support role for our client in the Bay Area. this person will be supporting desktop systems, hardware, software, networking, telecommunications, and manufacturing technology.
Responsibilities:
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
#D800
Responsibilities:
- Provide desktop support for Windows-based hardware, software, and Microsoft 365 applications.
- Install, configure, upgrade, and troubleshoot PCs, laptops, printers, phones, and peripheral equipment.
- Set up workstations for office, warehouse, and production employees, including new hire workstation preparation and office moves.
- Support Active Directory/Entra ID user accounts, permissions, and device management.
- Troubleshoot network connectivity issues and coordinate with Corporate IT and the IT Manager to resolve complex problems.
- Support manufacturing IT equipment and provide first-level troubleshooting for production machines.
- Create and manage IT support tickets, escalating issues to global support teams as needed.
- Maintain IT asset inventory and ensure equipment is properly tracked and documented.
- Develop user documentation and training materials while assisting employees with hardware and software questions.
- Assist with IT projects, system implementations, and other technology initiatives.
- Maintain compliance with company policies, including ESD procedures.
- Perform additional duties as assigned.
- 3-5 years of IT desktop support or systems administration experience.
- Bachelor's degree in Information Technology, Business, Engineering, or a related field, or equivalent work experience.
- Experience supporting Microsoft 365, Entra ID, Active Directory, Windows operating systems, and Windows Server environments.
- Working knowledge of VMware virtualization.
- Understanding of networking concepts including TCP/IP, VLANs, Layer 2 switching, and IP routing.
- Experience supporting printers, telecommunications, and desktop hardware.
- Familiarity with Linux operating systems and SAP is a plus.
- Strong troubleshooting and analytical skills with both hardware and software.
- Excellent customer service, communication, and interpersonal skills.
- Ability to prioritize multiple tasks and work independently in a fast-paced environment.
- High level of professionalism and discretion when handling confidential information.
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
#D800
Numbers & Facts
| Location | Milpitas, CA |
| Industry | Staffing/Employment Agencies |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1984 |
| Website | https://www.jsginc.com/ |
About Company
At JSG, We Understand People
It is our mission to empower people, help our clients reach their goals, and hire motivated individuals.
Since our start in 1984, we’ve worked hard to establish our present position as the most effective cross-industry staffing and consulting solution available.
Headquartered in Chicago, IL with local offices throughout the United States and Canada, JSG proudly serves a diverse range of industries with the right solutions to help clients reach their company goals. Our client-centric approach enables us to create personalized solutions for businesses in need of top-tier talent. Our dedication doesn’t stop at our clients. We strive to connect candidates with opportunities that match their skills and goals. More than just a go-between, we are a dependable bridge, uniting top talent with suitable opportunities, facilitating shared opportunities and growth.
Skills
- Analysis Skillsunmatched
- Computer Workstationsunmatched
- Consultingunmatched
- Corporate Policiesunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop Hardwareunmatched
- Establish Prioritiesunmatched
- IP (Internet Protocol) Routingunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Interpersonal Skillsunmatched
- Inventory Managementunmatched
- Laptop PCunmatched
- Layer 2 Switchingunmatched
- Linux Operating Systemunmatched
- Maintain Complianceunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Manufacturingunmatched
- Microsoft Active Directoryunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Windows Serverunmatched
- Multitaskingunmatched
- Network Supportunmatched
- Peripheral Hardwareunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Production Machiningunmatched
- SAPunmatched
- Systems Administration/Managementunmatched
- TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
- Technical Supportunmatched
- Telecommunicationsunmatched
- Telecommunications Equipmentunmatched
- User Documentationunmatched
- VLAN (Virtual Local Area Network)unmatched
- VMWareunmatched
- Warehousingunmatched
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