IT Desktop Support

IT Desktop Support

Position: IT Desktop Support

Duration: 5+ Months

Location: Painted Post, NY

Voice Operational Resource Normal business hours, (Mon-Fri, 8 AM to 5 PM).

Role/Responsibilities:

• Operations team member involved in the design and deployment of Cisco Call Manager solutions and IPT Deployments
• Operations team member to be Avaya Definity G3R PBX resident SME for Service Operations
• Perform analysis and diagnosis of complex voice (Avaya or IPT) and data network issues
• Work and collaborate with project and operational teams, and 3rd party vendors.
• Provide consistent and frequent project status updates and project issues.

Skills/Experience:

• 2+ years designing, deploying, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail
• 5+ years deploying, installing and configuring complex Avaya Definity G3R solutions
• 5+ years troubleshooting and resolving complex Avaya Definity G3R issues
• 3+ years hands on, multi-site telecommunications experience
• SIP, H.323 and MGCP voice protocol configuration experience is a must
• Strong experience configuring and troubleshooting Voice Gateways/Gatekeepers
• Prior experience deploying and administering routers, switches, VGs, ATAs, RAS, TACACS and
• LAN/WAN [HSRP, QoS, VLAN's, Bandwidth modeling] and VoIP infrastructures
• Excellent documentation, presentation, and problem solving skills
• Excellent communication skills and client-facing skills
• CCIE [Voice or R&S], CCVP, or CCNP is a plus

Additional Information:

All your information will be kept confidential according to EEO guidelines.