Job Description
IT Desktop Support
Pay: $21-20
Duration:6 months
Location: 100% Onsite - Tolleson, AZ
Schedule: Full-time, M-F, 8am-5pm.
Overtime and on call as needed.
The Field Service Technician – IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams.
Key Responsibilities
Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
Troubleshoot and resolve hardware, software, and network connectivity issues
Perform Active Directory administration tasks
Support Windows 11 and Microsoft 365 environments
Provide limited support for corporate mobile devices
Troubleshoot Cisco VPN and Citrix issues
Provide remote support using tools such as LogMeIn
Perform device imaging and deployment (USB/PXE)
Maintain asset inventory and documentation
Support printer and IP telephony systems
Coordinate hardware ordering and deployment
Manage and update tickets in ServiceNow
Assist with IT projects and Smart Hands support
Required Education:
• Associate's Degree in IT or relevant field.
Required Qualifications:
** • 1+ year hardware support experience ** (Required)
** • 1+ year in person, customer facing IT support ** (Required)
Strong troubleshooting and communication skills (Required)
Preferred Experience:
• Manage incoming requests through ticketing system among team
• Experience using ServiceNow to manage assigned tickets
Preferred Certifications
• CompTIA ITF+
• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Cloud+
• CompTIA Mobility+
Physical Requirements
• Ability to lift and move equipment up to 40 pounds
Performance Expectations
Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will:
• Deliver excellent customer service
• Adhere to all service management principles, processes, and guidelines
• Interact professionally with customers, peers, managers, and SMEs
• Take ownership of follow-ups and communicate progress consistently
• Demonstrate strong communication, technical knowledge, organization, and multitasking skills
• Provide timely and effective resolution/fulfillment of requests
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy #LI-SL1
Pay: $21-20
Duration:6 months
Location: 100% Onsite - Tolleson, AZ
Schedule: Full-time, M-F, 8am-5pm.
Overtime and on call as needed.
The Field Service Technician – IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams.
Key Responsibilities
Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
Troubleshoot and resolve hardware, software, and network connectivity issues
Perform Active Directory administration tasks
Support Windows 11 and Microsoft 365 environments
Provide limited support for corporate mobile devices
Troubleshoot Cisco VPN and Citrix issues
Provide remote support using tools such as LogMeIn
Perform device imaging and deployment (USB/PXE)
Maintain asset inventory and documentation
Support printer and IP telephony systems
Coordinate hardware ordering and deployment
Manage and update tickets in ServiceNow
Assist with IT projects and Smart Hands support
Required Education:
• Associate's Degree in IT or relevant field.
Required Qualifications:
** • 1+ year hardware support experience ** (Required)
** • 1+ year in person, customer facing IT support ** (Required)
Strong troubleshooting and communication skills (Required)
Preferred Experience:
• Manage incoming requests through ticketing system among team
• Experience using ServiceNow to manage assigned tickets
Preferred Certifications
• CompTIA ITF+
• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Cloud+
• CompTIA Mobility+
Physical Requirements
• Ability to lift and move equipment up to 40 pounds
Performance Expectations
Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will:
• Deliver excellent customer service
• Adhere to all service management principles, processes, and guidelines
• Interact professionally with customers, peers, managers, and SMEs
• Take ownership of follow-ups and communicate progress consistently
• Demonstrate strong communication, technical knowledge, organization, and multitasking skills
• Provide timely and effective resolution/fulfillment of requests
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy #LI-SL1
Numbers & Facts
| Location | Phoenix, AZ |
| Industry | Staffing/Employment Agencies |
| Salary | $20–$21 Per Hour |
| Company Size | 500 to 999 employees |
| Website | https://www.thefountaingroup.com/ |
About Company
The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.
Skills
- Administrative Skillsunmatched
- Cloud Computingunmatched
- Communication Skillsunmatched
- CompTIA - Computing Technology Industry Associationunmatched
- CompTIA A+unmatched
- CompTIA Network+unmatched
- CompTIA Server+unmatched
- Cross-Functionalunmatched
- Customer Relationsunmatched
- Customer Service Evaluationunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop PCunmatched
- Hardware Administrationunmatched
- Help Deskunmatched
- IP (Internet Protocol)unmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Laptop PCunmatched
- Lift/Move 40 Poundsunmatched
- Microsoft Active Directoryunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Multitaskingunmatched
- Network Connectivityunmatched
- On Callunmatched
- On Site Supportunmatched
- Organizational Skillsunmatched
- Performance Metricsunmatched
- Printersunmatched
- Production Systemsunmatched
- Service Level Agreement (SLA)unmatched
- ServiceNowunmatched
- Technical Supportunmatched
- Teleconferencingunmatched
- Time Managementunmatched
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