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IT Desktop Support

Iconma
  • Phoenix, AZ
  • $16.87–$19.87 Per Hour
  • Quick Apply
20 days ago

Job Description

Our client, a Business Manufacturing And Supply company, is looking for a IT Desktop Support for their Phoenix, AZ/ Tolleson, AZ location.
 
Responsibilities:
  • The Field Service Technician – IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams.
  • Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
  • Troubleshoot and resolve hardware, software, and network connectivity issues
  • Perform Active Directory administration tasks
  • Support Windows 11 and Microsoft 365 environments
  • Provide limited support for corporate mobile devices
  • Troubleshoot Cisco VPN and Citrix issues
  • Provide remote support using tools such as LogMeIn
  • Perform device imaging and deployment (USB/PXE)
  • Maintain asset inventory and documentation
  • Support printer and IP telephony systems
  • Coordinate hardware ordering and deployment
  • Manage and update tickets in ServiceNow
  • Assist with IT projects and Smart Hands support
 
Requirements:
  • Associate’s Degree in IT or relevant field.
  • 1+ year hardware support experience
  • 1+ year in person, customer facing IT support
  • Strong troubleshooting and communication skills
  • Preferred Experience:
  • Manage incoming requests through ticketing system among team
  • Experience using ServiceNow to manage assigned tickets
  • Preferred Certifications
  • CompTIA ITF+
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Server+
  • CompTIA Cloud+
  • CompTIA Mobility+
  • Physical Requirements
  • Ability to lift and move equipment up to 40 pounds
  • Performance Expectations
  • Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will:
  • Deliver excellent customer service
  • Adhere to all service management principles, processes, and guidelines
  • Interact professionally with customers, peers, managers, and SMEs
  • Take ownership of follow-ups and communicate progress consistently
  • Demonstrate strong communication, technical knowledge, organization, and multitasking skills
  • Provide timely and effective resolution/fulfillment of requests
 
Why Should You Apply?

Numbers & Facts

LocationPhoenix, AZ
IndustryManagement Consulting Services
Salary$16.87–$19.87 Per Hour
Company Size2,000 to 2,499 employees
Year Founded2000
Websitehttps://www.iconma.com/

Benefits

401K, Employee Referral Program, Life Insurance

About Company

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

Skills

  • Administrative Skillsunmatched
  • Cisco Network Systemsunmatched
  • Citrix Product Familyunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • CompTIA - Computing Technology Industry Associationunmatched
  • CompTIA A+unmatched
  • CompTIA Network+unmatched
  • CompTIA Server+unmatched
  • Cross-Functionalunmatched
  • Customer Relationsunmatched
  • Customer Service Evaluationunmatched
  • Customer Support/Serviceunmatched
  • Desktop Administrationunmatched
  • Desktop PCunmatched
  • Documentationunmatched
  • Hardware Administrationunmatched
  • Health Planunmatched
  • Help Deskunmatched
  • IP (Internet Protocol)unmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Internet/IP Telephonyunmatched
  • Inventory Managementunmatched
  • Laptop PCunmatched
  • Lift/Move 40 Poundsunmatched
  • Manufacturingunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Operating Systemunmatched
  • Mobile Devicesunmatched
  • Multitaskingunmatched
  • Network Connectivityunmatched
  • On Site Supportunmatched
  • Organizational Skillsunmatched
  • Performance Metricsunmatched
  • Physical Demandsunmatched
  • Printersunmatched
  • Production Systemsunmatched
  • Service Level Agreement (SLA)unmatched
  • ServiceNowunmatched
  • Technical Supportunmatched
  • Teleconferencingunmatched
  • Time Managementunmatched
  • USBunmatched
  • VPN (Virtual Private Network)unmatched

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