IT Desktop Support Specialist

Grunau is looking to hire an IT Desktop Support Specialist in our Oak Creek WI office. This is a great opportunity to join a growing and respected company in the mechanical service and construction industry.What does success look like in this position Grunaus IT Specialists differentiate themselves through excellent customer service. They own their own development and create strong relationships across the Grunau team. They provide best-in-class on-site technical support to enable their teammates to perform their jobs as efficiently as possible.Essential Tasks - IT Desktop Support SpecialistDesktop Support for all Grunau on site and field employees.Ensure our Field Leaders IT Requests are addressed in a timely manner.Set up maintain and troubleshoot laptop and desktop computers as well as mobile phones and I-pads.Manage badging for building access which includes the setup and deactivation of employee access badges.Attend APis IT daily scrum meetings and weekly community calls to stay on top of changes and problems in the environment.Partner with APis Corporate IT team for 3rd level support.Provide backup desktop support for other HVAC Shared Services employees when necessary ensuring consistent IT support across all locations.Troubleshoot and Support Grunaus Microsoft OS.Install and troubleshoot a wide variety of software applications.Install maintain and troubleshoot various printers both in the office and on jobsites as needed.Set up and maintain user account information for network and software application access.Troubleshoot and provide 1st level support for copiers and similar equipment be the point of contact for vendors for repairs and maintenance.Own IT Hardware Lifecycle Management pro-actively monitor hardware cycles for replacement to avoid down-timeSource and purchase IT equipment obtaining approval from Controller.Ensure appropriate cost allocation.Manage IT inventory.Customer ServiceProvide timely communication and updates to teammates regarding technical issues.Other special projects as assigned.QualificationsMinimum of Associates degree in a technical discipline or equivalent experienceMinimum of 3-5 years of IT support experience ideally in a multi-site position supporting both field and office employeesMinimum of 3-5 years of experience working with Microsoft Operating Systems and Productivity ToolsDemonstrated strong customer service acumen and communication skills in the IT HelpSupport function.Willingness to learn and support all platforms and systems.Demonstrated problem solving skills.Demonstrated experience working in a self-directed role.Pay Salary dependent on your level of experienceskills plus annual incentive bonus tied to company performanceBenefitsMedical Dental Life Insurance Long-Term Disability Matching 401K PTO Employee Stock Purchase Plan ESPPEEO StatementAPi Group is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.Equal Opportunity Employer including disabled and veterans.