Job Description
HonorVet Technologies is a Service Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring.
Job Title: IT Desktop Support Technician
Location: Aliso Viejo, CA 92656 (Onsite)
Duration: 6 months
JOB SUMMARY
The IT Desktop Support Technician provides advanced hands-on technical support for onsite and remote employees, with responsibility for desktop/laptop deployments, IT asset management, onboarding/offboarding, troubleshooting, and operational support. The role ensures reliable, secure, and scalable IT services while delivering excellent customer service and contributing to IT projects and process improvements.
KEY RESPONSIBILITIES
REQUIRED SKILLS
PREFERRED SKILLS
Job Title: IT Desktop Support Technician
Location: Aliso Viejo, CA 92656 (Onsite)
Duration: 6 months
JOB SUMMARY
The IT Desktop Support Technician provides advanced hands-on technical support for onsite and remote employees, with responsibility for desktop/laptop deployments, IT asset management, onboarding/offboarding, troubleshooting, and operational support. The role ensures reliable, secure, and scalable IT services while delivering excellent customer service and contributing to IT projects and process improvements.
KEY RESPONSIBILITIES
- Develop training materials, technical procedures, and user documentation; train employees on hardware and software.
- Prepare and configure computers and equipment for new and existing employees, including operating systems, software, peripherals, and cabling.
- Deploy, configure, maintain, and perform minor repairs on desktop and laptop hardware, software, and peripheral devices.
- Own and support employee onboarding and offboarding activities, including equipment provisioning, account/access coordination, and asset recovery.
- Troubleshoot Windows and macOS operating systems, applications, hardware, peripherals, and connectivity issues.
- Diagnose technical problems using user interviews, technical documentation, system diagnostics, and established troubleshooting procedures.
- Maintain accurate records of tickets, incidents, installations, repairs, assets, and corrective actions.
- Escalate major hardware/software issues and defective products to appropriate vendors or technical resources.
- Provide regular status updates regarding tickets, open issues, projects, and operational activities.
- Make recommendations regarding hardware, software, and technology solutions based on organizational needs.
- Support ongoing IT projects, system improvements, and initiatives related to stability, security, and scalability.
- Manage priorities and workload independently while maintaining a high level of customer service.
REQUIRED SKILLS
- High school diploma or equivalent experience required; bachelor’s degree preferred.
- 2–5 years of related desktop/IT support experience.
- Advanced knowledge of Windows, macOS, and enterprise IT environments.
- Experience supporting Active Directory, Microsoft Entra ID, and Microsoft 365/Office 365.
- Strong desktop and laptop deployment, configuration, troubleshooting, and repair skills.
- Working knowledge of hardware, operating systems, software applications, peripherals, and basic networking concepts.
- Strong problem-solving and diagnostic abilities.
- Ability to read and interpret technical documentation and installation specifications.
- Ability to plan, prioritize, and manage workload with minimal supervision.
- Excellent customer service, communication, and interpersonal skills.
- Strong documentation and ticket-management practices.
- Ability to support both onsite and remote employees in a fast-paced environment.
PREFERRED SKILLS
- Experience managing IT assets throughout their lifecycle.
- Experience with enterprise endpoint management and software deployment tools.
- Experience supporting Microsoft 365 administration and enterprise identity environments.
- Familiarity with security best practices, endpoint security, and access management.
- Experience creating IT training materials, knowledge-base articles, and standard operating procedures.
- Experience coordinating with hardware/software vendors and third-party technical support.
- Experience participating in IT infrastructure, endpoint, security, or process-improvement projects.
- Strong understanding of IT service management and ticketing workflows.
- Ability to identify recurring technical issues and recommend scalable operational improvements.
Numbers & Facts
| Location | Aliso Viejo, CA |
| Industry | Staffing/Employment Agencies |
| Salary | $29.23–$36.54 Per Hour |
| Company Size | 50 to 99 employees |
| Year Founded | 2015 |
| Website | http://www.honorvettech.com |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
Is a leading Service Disabled Veteran Owned Small Business providing IT, Telecom and Medical Staffing.
Skills
- Asset Managementunmatched
- Best Practicesunmatched
- Corrective Actionunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop Hardwareunmatched
- Desktop PCunmatched
- Disability Accommodationsunmatched
- Documentationunmatched
- Endpoint Securityunmatched
- Enterprise Applicationsunmatched
- Enterprise Endpointunmatched
- Establish Prioritiesunmatched
- Federal Governmentunmatched
- Fortune 500 Customersunmatched
- High School Diplomaunmatched
- ISO (International Organization for Standardization)unmatched
- ISO 9001unmatched
- IT Service Management (ITSM)unmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Installation Guideunmatched
- Interpersonal Skillsunmatched
- Knowledge Baseunmatched
- Laptop Hardwareunmatched
- Laptop PCunmatched
- Mac Operating Systemunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Microsoft Active Directoryunmatched
- Microsoft Officeunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Windows System Administrationunmatched
- On Site Supportunmatched
- Onboardingunmatched
- Operating Systemsunmatched
- Operational Improvementunmatched
- Operational Supportunmatched
- Peripheral Hardwareunmatched
- Problem Solving Skillsunmatched
- Procedure Developmentunmatched
- Process Improvementunmatched
- Record Keepingunmatched
- Standard Operating Procedures (SOP)unmatched
- State Governmentunmatched
- Systems Administration/Managementunmatched
- Technical Recruitingunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Testingunmatched
- User Documentationunmatched
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