Job Description
Job Description
Job Description
Key Accountabilities:
- Regular and predictable onsite attendance and punctuality
- Respond to Help Desk IT incident and service request tickets
- Deploy, maintain, and troubleshoot Windows desktop and laptop systems as well as related peripheral devices
- Deploy, maintain, and troubleshoot Android and iOS devices
- Troubleshoot application issues with software from, but not limited to, these vendors: Microsoft, Adobe, SAP, Cisco, Citrix
- Imaging of PC’s
- Assist employees with computer, printing, and networking issues
- Liaise with third-party support and PC equipment vendors as needed
- Research issue resolutions and create / update documentation
- Maintain adherence to compliance regulations
- Microsoft office and 365 Support
Skills:
- Demonstrated technical knowledge of network and PC hardware, including Windows 7 and Windows 10
- Ability to research PC issues and products as required
- Experience working in a team-oriented, collaborative environment
- Experience with a Microsoft Active Directory environment
- Understanding of basic TCP/IP protocols and network connectivity
- Computer hardware (A+ certification or equivalent experience)
- Must be able to lift and handle equipment of up to 50lbs
- Experience with Microsoft Office365 applications
- Experience with Help Desk ticketing systems
Skills
Adobe Product Familyunmatched
Androidunmatched
Cisco Network Systemsunmatched
Citrix Product Familyunmatched
CompTIA A+unmatched
Computer Hardwareunmatched
Desktop Administrationunmatched
Documentationunmatched
Help Deskunmatched
Identify Issuesunmatched
Laptop PCunmatched
Maintain Complianceunmatched
Maintenance Servicesunmatched
Microsoft Active Directoryunmatched
Microsoft Officeunmatched
Microsoft Product Familyunmatched
Microsoft Windows 7unmatched
Microsoft Windows Desktopunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Windows System Administrationunmatched
Network Connectivityunmatched
Network Protocolsunmatched
Network System Hardwareunmatched
PC Hardwareunmatched
Peripheral Hardwareunmatched
Printingunmatched
Problem Solving Skillsunmatched
Regulatory Complianceunmatched
Research Skillsunmatched
SAPunmatched
TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
Team Playerunmatched
Technical Supportunmatched
iOSunmatched
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