IT/Desktop Support Technician

Be the trusted tech partner behind pharmacy success!

Starting at $25/hour

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring an IT/Desktop Support Technician to configure, troubleshoot, and support servers, LANs, WANs, and VPNs, as well as general installation and maintenance of workstations, printers, etc.

Please note:

• This role is based in our Southlake, TX office
• Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)

What You'll Do:

• Field questions from external customers through various channels, determining possible solutions and guiding customers through resolutions
• Guide installation, configuration and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment, devices, and systems
• Administer LANs according to TCP/IP networking protocols
• Plan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography to applications, managing host security, file permissions, backup and disaster recovery plans, etc., as needed
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
• Anticipate communication and networking problems and implement preventive measures

Qualifications:

• Bachelor's Degree in Computer Engineering or related field, and at least two (2) years of experience in an IT support role, or equivalent combination of education and experience
• Excellent understanding of computer networking and proven knowledge of TCP/IP
• Proficiency in WANs (Wide Area Networks) and expert-level knowledge in LANs (local area networks)
• Desktop support or similar experience required, strong background in workstation management and hardware and OS installations and upgrades preferred
• Must have exceptional communication skills, both in-person and over the phone, with experience using Microsoft Windows and associated programs

Benefits Starting Day One:

• 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
• Family coverage available with Liberty contributing 50% of the premium
• Fully vested 401(k) with employer match
• Employer contributions to Health Savings Accounts (HSA)
• Generous paid time off and paid holidays
• Tuition reimbursement and continuing education support
• Adoption expense reimbursement
• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
• Fully stocked breakroom

If you love solving problems and helping people APPLY TODAY!

#ID2 #ZR #LI-CB1

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Liberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.

At Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.