Job Description
Our client, a Business Manufacturing And Supply company, is looking for a IT Desktop Support Technician for their Hickory, NC location.
Responsibilities:
Requirements
Requirements:
Why Should You Apply?
Responsibilities:
- The IT Desktop Support Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely. The candidate will possess an aptitude for working with Microsoft-based applications (including Office suites) with emphasis on. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes, and any other duties assigned at the direction of their Supervisor.
- Active Directory Administration
- Limited support for corporate mobile devices
- Familiarity with cloud applications (Box, Office365, etc.)
- Troubleshooting Cisco VPN connectivity
- Remediating/minimizing anti-virus threats
- Remote connection/utilization
- Imaging and deployment server utilization
- Asset lifecycle management skills
- Various browser support (IE, Chrome, Safari, etc.)
- Installation/configuration of various Adobe products
- Installation/configuration of Check Point endpoint client software
- Printer/driver troubleshooting & installation
- IPT based Telephony Device Management
- ServiceNow (ticket management) utilization
- Deployment, configuration and support of standard IP telephony
- Hardware ordering and inventory management
- Limited support for Mac OS and hardware
- Additional responsibilities may include:
- Documentation (records) management
- On-boarding (Training) of new hires
- Conference room support
- Vendor engagement (as needed)
- Project interaction/participation
- Customer scheduling/follow-ups
- End user equipment moves (disconnect/reconnect)
- Cross-team interaction and collaboration
- Standard device imaging via USB/PXE server(s)
- Smart-Hands tasks/functions outside of standard operational work
- Meeting Support:
- Works across the media team, corporate events, and IT for meeting support and problem resolution.
- Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
- Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
- Knowledge of conference room audio and display devices
- Smart Hands: (note: Some sites have dedicated network team to perform some of the duties below)
- Infrastructure cross connect installation – patching cables
- Remote server reboot
- Moving/installing IT equipment within your space and cabinets – rack, stack, cable and work with Vendor or Network Team to go live
- IT hardware installations
- Client IT supported equipment component removal and installation
- Physical server and network gear reboot
- Power cycling IT Equipment
- Onsite/offsite technical assistance and troubleshooting
- Providing remote console access
- Escort IT Vendors for other IT Teams (where permitted)
- Procurement of IT goods and services
- Receiving/shipping of IT goods
- Ensures discreet handling of all business and maintains the highest level of confidentiality
- Prioritizes duties and works on several tasks simultaneously
- Demonstrates flexibility and willingness to change priorities at a moment’s notice
Requirements
- Associate’s degree in IT related field or equivalent experience
- Proficient in time management and task prioritization
- Advanced Level of English Language
- Effective organization and planning skills, with ability to handle changing priorities
- Excellent communication and interpersonal skills
- Must be a self-starter, able to work in team environment and motivate others
- Hardware/software installation, troubleshooting and support
- Basic smart hands (network configuration) knowledge
- Active Directory administration
- Experience imaging and working with deployment server(s)
- Basic knowledge management
Requirements:
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Hickory, NC |
| Industry | Management Consulting Services |
| Salary | $41.36–$46.36 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
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