IT Desktop Support Technician III-Field Support

IT Desktop Support Technician III – Field Support

Key Details

• Location: Columbus, IN 47201
• Duration: 6-month contract
• Work Arrangement: Onsite/field-based, with up to 80% travel
• Travel Requirements: Daily travel within an average 200-mile radius, with occasional longer trips and overnight stays; reliable personal vehicle and strong driving record required; mileage reimbursed
• Compensation: $35.00–$39.00 per hour
• Employment Type: W2 (not open to C2C, 1099, or visa sponsorship)

Role Overview

Our client is seeking an experienced IT field support professional to serve as the primary point of contact for technology issues across an assigned region. This position provides advanced desktop support, coordinates infrastructure initiatives, manages issue escalation, and helps identify and address root causes. The role combines hands-on technical support, customer service, asset management, and frequent travel to field locations.

Responsibilities

• Serve as the primary point of contact for IT issues within the assigned region.
• Provide advanced second-level support for desktop hardware, software, laptops, peripherals, mobile devices, and printers.
• Install and troubleshoot Microsoft Windows 11 and standard business applications.
• Diagnose issues involving PCs, LAN, WAN, wireless networks, web-based solutions, and DOS-based applications.
• Manage escalations and collaborate with other IT teams to identify and resolve root causes.
• Respond promptly to assigned phone and email inquiries and maintain communication through resolution.
• Follow up with users to confirm that issues have been resolved successfully.
• Support hardware and software upgrades, equipment deployments, new services, product testing, and special projects.
• Maintain accurate inventories of computers, accessories, and other IT assets.
• Provide end-user training on IT equipment and applications.
• Document service calls, resolutions, status reports, and asset information in online tracking systems and the IT knowledge base.
• Manage and prioritize a high volume of service requests.
• Build strong working relationships with employees at all organizational levels.
• Maintain professional and technical knowledge through continued education and training.
• Travel to assigned field locations to provide onsite technical support.

Qualifications

• At least two years of relevant IT support experience.
• Hands-on experience supporting PCs, LAN, WAN, wireless networks, web-based solutions, and DOS-based applications.
• Experience installing and troubleshooting Windows 11, desktops, laptops, and associated peripherals.
• Ability to configure and support iOS and Android mobile devices, air cards, and related technology.
• Experience installing and supporting LaserJet and Konica Minolta multifunction printers.
• Understanding of IT infrastructure, security, and business applications.
• Strong troubleshooting, problem-solving, organizational, and time-management skills.
• Excellent written and verbal English communication skills.
• Strong customer service and interpersonal abilities.
• Ability to work independently with limited supervision and contribute effectively within a team.
• Ability to manage competing priorities and respond promptly to customer requests.
• Ability to routinely lift at least 50 pounds.
• Willingness to travel up to 80%, including daily site visits and occasional overnight stays.
• Reliable personal vehicle and an excellent driving record with no major violations during the past three years.

Preferred Qualifications

• Bachelor’s degree in Information Systems or a technology-related field, or comparable education and experience.
• Previous IT support experience in the oil and gas industry.
• Experience using IT service management software, preferably BMC Remedy.
• A+, Network+, MCP, MCDST, HDI Desktop Support Technician, or comparable certification.