IT Digital Delivery Manager

The Digital Delivery Manager serves as a leader within the Global Coatings Platform, implementing policies and applying appropriate methods, techniques, and evaluation criteria to lead a high‑visibility technical support function accountable for the stability and ongoing health of the digital coatings platform. This role provides application and operational leadership within the assigned IT domain, ensuring reliable day‑to‑day support for critical business capabilities. The incumbent leads and manages delivery teams responsible for defect remediation, system maintenance, and the triage, investigation and resolution of production incidents. The role ensures effective prioritization, timely resolution, and coordination with cross-functional teams to restore service and prevent recurrence. This role emphasizes operational execution and continuous improvement, driving consistency in support practices, prioritization, communication, and incident management while ensuring the legacy platform remains stable, supportable, and aligned with broader digital delivery and modernization efforts.

This position is not hybrid/remote and will be located at our Cleveland Headquarters office.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It''s all here for you... let''s Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

POSITION REQUIREMENTS

Required:

• Bachelor's degree or higher in the information technology (IT), project management or business field. In lieu of a degree, at least 10 years of experience in IT
• 7+ years of experience in IT
• 3+ years of experience managing direct reports
• Must be legally authorized to work in the United States without sponsorship now or in the future for employment visa status
• Must be at least eighteen (18) years of age

Preferred:

• Experience leading application support teams in a complex enterprise environment, with accountability for incident triage, defect remediation, and system stability
• Background in production incident management, including root cause analysis, escalation management, and coordination across engineering, infrastructure, and business stakeholders
• Experience in end-to-end IT service management frameworks (monitoring, incident, problem, change, release, and service management)
• Experience with managing cross-functional dependencies with delivery, architecture, product, QA, and infrastructure teams
• Experience maturing operational capabilities and improving service reliability in complex environments
• Experience communicating project status, risks, and issues across all organizational levels - including delivery teams, peer managers, and program leadership
• Excellent project management skills with a track record of accomplishing goals on time and on budget

Leadership & Supervision

• Tactical decision-maker. Handles unforeseen issues.
• Manages activities of two or more disciplines or a department. Oversees experienced level professionals and/or may be responsible for subordinate managers.
• Frequently advises team(s) on moderately complex matters.
• Responsible for supporting the talent strategy through hiring, onboarding, learning & development, performance, succession planning, engagement, recognition, and inclusion, diversity, and equity practices.
• Responsible for fostering a work environment that encourages employees to act with integrity and respect.
• Responsible for setting employee objectives and expectations, monitoring and evaluating performance, providing meaningful feedback, and mentorship.
• Responsible for supporting employee career development.
• Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities.

Knowledge & Application

• Establishes operational objectives, policies, procedures and work plans and delegates assignments to subordinates.
• Develops, modifies and executes company policies that affect immediate operations and may also have company-wide effect.
• Accountable for department budget which may be broad and have far-reaching impact on the business segment.
• Works on issues where analysis of situations or data requires conceptual thinking and an in-depth knowledge of organizational objectives. Problems are not clearly defined and lack strategic direction.
• Implements policies and selects methods, techniques, and evaluation criteria for obtaining results.
• Drives the strategy and success of larger projects which contribute to multiple areas of the organization.

Collaboration & Interaction

• Interacts regularly with lower and/or senior management on matters concerning several functional areas, department, and/or customers.
• Applies knowledge to convince other stakeholders on desired departmental outcomes.

Leadership & Supervision

• Tactical decision-maker. Handles unforeseen issues.
• Manages activities of two or more disciplines or a department. Oversees experienced level professionals and/or may be responsible for subordinate managers.
• Frequently advises team(s) on moderately complex matters.
• Responsible for supporting the talent strategy through hiring, onboarding, learning & development, performance, succession planning, engagement, recognition, and inclusion, diversity, and equity practices.
• Responsible for fostering a work environment that encourages employees to act with integrity and respect.
• Responsible for setting employee objectives and expectations, monitoring and evaluating performance, providing meaningful feedback, and mentorship.
• Responsible for supporting employee career development.
• Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities.

Knowledge & Application

• Establishes operational objectives, policies, procedures and work plans and delegates assignments to subordinates.
• Develops, modifies and executes company policies that affect immediate operations and may also have company-wide effect.
• Accountable for department budget which may be broad and have far-reaching impact on the business segment.
• Works on issues where analysis of situations or data requires conceptual thinking and an in-depth knowledge of organizational objectives. Problems are not clearly defined and lack strategic direction.
• Implements policies and selects methods, techniques, and evaluation criteria for obtaining results.
• Drives the strategy and success of larger projects which contribute to multiple areas of the organization.

Collaboration & Interaction

• Interacts regularly with lower and/or senior management on matters concerning several functional areas, department, and/or customers.
• Applies knowledge to convince other stakeholders on desired departmental outcomes.