Director of Engineering (PCB/SMT) Jobot
Beacon Falls, CT7 days ago
- $150,000–$180,000 Per Year
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Skills
- Administrative Skillsunmatched
- Asset Managementunmatched
- Best Practicesunmatched
- Clinical Supportunmatched
- Coachingunmatched
- Communication Skillsunmatched
- Computer Maintenanceunmatched
- Continuous Improvementunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Desktop PCunmatched
- Detail Orientedunmatched
- Documentationunmatched
- Establish Prioritiesunmatched
- HIPAA (Health Insurance Portability and Accountability Act)unmatched
- Hardware Administrationunmatched
- Hardware Configuration Managementunmatched
- Health Information Technologyunmatched
- Healthcareunmatched
- Help Deskunmatched
- IT Service Management (ITSM)unmatched
- Information Technology & Information Systemsunmatched
- Information/Data Security (InfoSec)unmatched
- Inventory Managementunmatched
- Knowledge Baseunmatched
- Laptop PCunmatched
- Leadershipunmatched
- Maintain Complianceunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Mentoringunmatched
- Metricsunmatched
- Onboardingunmatched
- Operational Improvementunmatched
- Operational Supportunmatched
- Operations Processesunmatched
- Organizational Skillsunmatched
- Patient Careunmatched
- Peripheral Hardwareunmatched
- Procedure Implementationunmatched
- Process Improvementunmatched
- Purchasing/Procurementunmatched
- Regulatory Requirementsunmatched
- Reliability Engineeringunmatched
- Risk Analysisunmatched
- Security Complianceunmatched
- Service Deliveryunmatched
- Standard Operating Procedures (SOP)unmatched
- Systems Administration/Managementunmatched
- Team Lead/Managerunmatched
- Technical Supportunmatched
- Testingunmatched
- Time Managementunmatched
- Workflow Analysisunmatched
Description
Pennant Services is seeking an experienced, hands-on IT Director. This role is responsible for overseeing IT hardware deployment and lifecycle management, supporting end users through onboarding and day-to-day operations, and continuously improving IT processes that support clinical and administrative staff. The ideal candidate understands the importance of reliability, security, and responsiveness in a healthcare setting and brings a strong process-driven and service-oriented approach.
This role is on-site at our Service Center in Hartford.
Key Responsibilities
Team Leadership & Management
Hardware & Asset Management
End-User Support & Onboarding
Systems, Access & Security
Process Improvement & Documentation
Required Qualifications
Preferred Qualifications
Key Attributes
This role is on-site at our Service Center in Hartford.
Key Responsibilities
Team Leadership & Management
- Lead, mentor, and develop a team of IT Technicians supporting clinical and corporate staff
- Assign workloads, set priorities, and ensure timely resolution of IT requests across multiple locations
- Establish, maintain, and enforce standard operating procedures aligned with healthcare best practices
- Provide coaching, performance feedback, and training focused on service excellence and compliance
Hardware & Asset Management
- Oversee procurement, configuration, deployment, and maintenance of IT hardware used in clinical and administrative environments, including laptops, desktops, tablets, and peripherals
- Manage IT asset inventory, lifecycle tracking, replacements, and secure decommissioning
- Standardize device builds and configuration processes to ensure consistency, security, and compliance
- Coordinate hardware deployment and refresh cycles to minimize disruption to patient care and operations
End-User Support & Onboarding
- Own and continuously improve the IT onboarding experience for new hires, ensuring readiness on day one
- Ensure timely setup of hardware, system access, and required applications for clinical and non-clinical roles
- Provide responsive, customer-focused technical support for end users in fast-paced healthcare settings
- Serve as an escalation point for complex or high-impact issues affecting patient care or operations
Systems, Access & Security
- Oversee user account provisioning and access management in accordance with role-based access principles
- Partner closely with HR, Compliance, and Operations teams to align onboarding and offboarding workflows
- Ensure adherence to security standards, device management policies, and data protection requirements
- Support audits and compliance initiatives by maintaining accurate documentation and controls
Process Improvement & Documentation
- Evaluate IT workflows to identify inefficiencies and opportunities to improve service reliability and speed
- Design and implement scalable, repeatable IT processes that support growth and regulatory requirements
- Develop and maintain documentation, runbooks, and knowledge base resources for consistent service delivery
- Track service metrics and use data to drive continuous improvement initiatives
- Proactively identify risks and implement preventive measures to reduce downtime and support continuity of care
Required Qualifications
- Proven experience in IT support, IT operations, or IT management within healthcare or services-based organizations
- Experience leading IT staff supporting multi-site or distributed environments
- Strong knowledge of end-user hardware, device configuration, and troubleshooting
- Experience supporting employee onboarding and user lifecycle management in regulated environments
- Demonstrated ability to build, improve, and document operational processes
- Strong communication skills with the ability to support clinical, administrative, and leadership stakeholders
Preferred Qualifications
- Experience supporting healthcare organizations or other highly regulated industries
- Familiarity with healthcare compliance and security concepts (e.g., HIPAA, data privacy)
- Experience with IT service management frameworks and ticketing systems
- Experience with device management, asset tracking, and identity platforms
- Ability to balance hands-on technical work with leadership and continuous improvement initiatives
Key Attributes
- Service-oriented leader with a strong sense of accountability and urgency
- Process-driven with a focus on reliability, consistency, and compliance
- Calm and effective in high-pressure or time-sensitive situations
- Highly organized and detail-oriented
Numbers & Facts
| Location | Farmington, Connecticut |
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