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IT Director

Pennant Services
  • Farmington, Connecticut
    30+ days ago

    Job Description

    Pennant Services is seeking an experienced, hands-on IT Director. This role is responsible for overseeing IT hardware deployment and lifecycle management, supporting end users through onboarding and day-to-day operations, and continuously improving IT processes that support clinical and administrative staff. The ideal candidate understands the importance of reliability, security, and responsiveness in a healthcare setting and brings a strong process-driven and service-oriented approach.

    This role is on-site at our Service Center in Hartford.

    Key Responsibilities

    Team Leadership & Management

    • Lead, mentor, and develop a team of IT Technicians supporting clinical and corporate staff
    • Assign workloads, set priorities, and ensure timely resolution of IT requests across multiple locations
    • Establish, maintain, and enforce standard operating procedures aligned with healthcare best practices
    • Provide coaching, performance feedback, and training focused on service excellence and compliance

    Hardware & Asset Management

    • Oversee procurement, configuration, deployment, and maintenance of IT hardware used in clinical and administrative environments, including laptops, desktops, tablets, and peripherals
    • Manage IT asset inventory, lifecycle tracking, replacements, and secure decommissioning
    • Standardize device builds and configuration processes to ensure consistency, security, and compliance
    • Coordinate hardware deployment and refresh cycles to minimize disruption to patient care and operations

    End-User Support & Onboarding

    • Own and continuously improve the IT onboarding experience for new hires, ensuring readiness on day one
    • Ensure timely setup of hardware, system access, and required applications for clinical and non-clinical roles
    • Provide responsive, customer-focused technical support for end users in fast-paced healthcare settings
    • Serve as an escalation point for complex or high-impact issues affecting patient care or operations

    Systems, Access & Security

    • Oversee user account provisioning and access management in accordance with role-based access principles
    • Partner closely with HR, Compliance, and Operations teams to align onboarding and offboarding workflows
    • Ensure adherence to security standards, device management policies, and data protection requirements
    • Support audits and compliance initiatives by maintaining accurate documentation and controls

    Process Improvement & Documentation

    • Evaluate IT workflows to identify inefficiencies and opportunities to improve service reliability and speed
    • Design and implement scalable, repeatable IT processes that support growth and regulatory requirements
    • Develop and maintain documentation, runbooks, and knowledge base resources for consistent service delivery
    • Track service metrics and use data to drive continuous improvement initiatives
    • Proactively identify risks and implement preventive measures to reduce downtime and support continuity of care

    Required Qualifications

    • Proven experience in IT support, IT operations, or IT management within healthcare or services-based organizations
    • Experience leading IT staff supporting multi-site or distributed environments
    • Strong knowledge of end-user hardware, device configuration, and troubleshooting
    • Experience supporting employee onboarding and user lifecycle management in regulated environments
    • Demonstrated ability to build, improve, and document operational processes
    • Strong communication skills with the ability to support clinical, administrative, and leadership stakeholders

    Preferred Qualifications

    • Experience supporting healthcare organizations or other highly regulated industries
    • Familiarity with healthcare compliance and security concepts (e.g., HIPAA, data privacy)
    • Experience with IT service management frameworks and ticketing systems
    • Experience with device management, asset tracking, and identity platforms
    • Ability to balance hands-on technical work with leadership and continuous improvement initiatives

    Key Attributes

    • Service-oriented leader with a strong sense of accountability and urgency
    • Process-driven with a focus on reliability, consistency, and compliance
    • Calm and effective in high-pressure or time-sensitive situations
    • Highly organized and detail-oriented

    Numbers & Facts

    LocationFarmington, Connecticut

    Skills

    • Administrative Skillsunmatched
    • Asset Managementunmatched
    • Best Practicesunmatched
    • Clinical Supportunmatched
    • Coachingunmatched
    • Communication Skillsunmatched
    • Computer Maintenanceunmatched
    • Continuous Improvementunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Desktop PCunmatched
    • Detail Orientedunmatched
    • Documentationunmatched
    • Establish Prioritiesunmatched
    • HIPAA (Health Insurance Portability and Accountability Act)unmatched
    • Hardware Administrationunmatched
    • Hardware Configuration Managementunmatched
    • Health Information Technologyunmatched
    • Healthcareunmatched
    • Help Deskunmatched
    • IT Service Management (ITSM)unmatched
    • Information Technology & Information Systemsunmatched
    • Information/Data Security (InfoSec)unmatched
    • Inventory Managementunmatched
    • Knowledge Baseunmatched
    • Laptop PCunmatched
    • Leadershipunmatched
    • Maintain Complianceunmatched
    • Management of Information Systems/Technology (MIS)unmatched
    • Mentoringunmatched
    • Metricsunmatched
    • Onboardingunmatched
    • Operational Improvementunmatched
    • Operational Supportunmatched
    • Operations Processesunmatched
    • Organizational Skillsunmatched
    • Patient Careunmatched
    • Peripheral Hardwareunmatched
    • Procedure Implementationunmatched
    • Process Improvementunmatched
    • Purchasing/Procurementunmatched
    • Regulatory Requirementsunmatched
    • Reliability Engineeringunmatched
    • Risk Analysisunmatched
    • Security Complianceunmatched
    • Service Deliveryunmatched
    • Standard Operating Procedures (SOP)unmatched
    • Systems Administration/Managementunmatched
    • Team Lead/Managerunmatched
    • Technical Supportunmatched
    • Testingunmatched
    • Time Managementunmatched
    • Workflow Analysisunmatched

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