IT Director

The Office of Innovation and Technology is seeking a Workday Product Director to lead, manage, and grow the team responsible for the implementation, optimization, and continuous improvement of Workday across various modules.

Position overview / Statement of Work

This leadership role will oversee a team of 40 professionals working across Workday’s Financial and Purchasing modules to drive operational excellence, improve efficiencies, and enhance system capabilities. The ideal candidate will have a background in Workday, combined with leadership experience in managing large, cross-functional teams within a complex organizational environment. This role requires a deep understanding of Workday’s capabilities and best practices, as well as the ability to drive product strategy, manage cross-functional teams, and deliver impactful results that meet the needs of public sector stakeholders. The ideal candidate will have experience in a large public sector environment and will be passionate about enhancing Finance, Purchasing, and operations through cutting-edge technology.

Work activities:

Workday Financial Management Product Strategy & Roadmap Development:

• Define and maintain the Workday product roadmap aligned with the strategic goals of the organization.
  
• Collaborate with senior leaders, stakeholders, and department heads to prioritize and align Workday initiatives with broader organizational objectives.
  
• Manage product lifecycle from concept to delivery, ensuring the solutions meet business needs, regulatory requirements, and user expectations.
  

Cross-Functional Team Collaboration:

• Lead, mentor, and manage a team of 40 professionals across various functions, including functional experts, analysts, and system administrators, ensuring high performance, productivity, and engagement.
  
• Serve as the primary liaison between business stakeholders and technical teams, translating business requirements into actionable system configurations and enhancements.
  
• Provide strategic direction and thought leadership to team members across different Workday modules, ensuring alignment with organizational goals and priorities.
  
• Develop and implement training programs to continuously enhance the team’s technical expertise and leadership skills.
  
• Provide guidance on Workday best practices and drive change management initiatives to ensure successful adoption of new features.
  

Project Management & Delivery

• Lead the execution of Workday implementation projects, upgrades, and system configurations, ensuring projects are delivered on time, within scope, and within budget.
• Serve as the primary point of contact for stakeholders, ensuring transparent communication on project statuses, timelines, risks, and outcomes.
  
• Identify and mitigate risks that could affect project timelines or quality, taking corrective action as needed.
  

Optimization & Continuous Improvement:

• Work with business stakeholders and technical teams to evaluate system performance, monitor key metrics, and implement updates or new features that drive efficiency and effectiveness.
  
• Lead the evaluation and deployment of new Workday features and functionality, ensuring continuous enhancement of the platform’s capabilities.
  
• Ensure the effective integration of Workday with other enterprise systems, managing dependencies and resolving challenges as needed.
  

Stakeholder Communication & Training:

• Act as a subject matter expert (SME) for all Workday-related topics, direct training and support to end users across the organization.
  
• Regularly communicate project status, outcomes, and improvements to both technical and non-technical stakeholders.
  
• Ensure training materials are developed and maintained, including user documentation and user support resources, to support effective platform adoption.
  

Compliance & Security:

• Ensure that Workday configurations and updates comply with all relevant regulatory requirements, data privacy laws, and internal policies. · Partner with the IT and security teams to maintain data integrity, security, and confidentiality within Workday, particularly for sensitive employee and financial data. Performs miscellaneous job-related duties as assigned.
  

Skills/experience of the assigned staff:

• In-depth knowledge of Workday Finance, Purchasing and other Workday modules, with experience in system configuration, deployment, and post-implementation support.
• Strong understanding of public sector finance and purchasing processes, regulations, and compliance requirements.
  
• Ability to lead cross-functional teams and work with senior leaders to drive product success.
  
• Excellent project management, organizational, and time management skills with a focus on delivering high-quality results on time.
  
• Strong analytical and problem-solving abilities with the capacity to make data-driven decisions.
  
• Demonstrated experience leading Workday product strategy within a government agency, large municipality or similarly complex public-sector organization.
  
• Experience working with Workday Studio, Workday Integration, Workday Reporting, and other technical components of the platform.

Highly Desired/Preferred

• Experience with other ERP (Enterprise Resource Planning) solutions
  
• Strong communication and interpersonal skills, with the ability to influence and build relationships at all organizational levels.
  
• Self-motivated, detail-oriented, and able to manage multiple priorities
  
• Customer-centric mindset with a commitment to delivering excellent service and value to the organization.
  
• Adaptability and flexibility to respond to changing business needs and priorities.
• Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field; advanced degrees or certifications (e.g., MBA, Workday Certification).
  
• Minimum of 10+ years of experience in financial systems management with significant experience in system configuration, integration, and optimization and with at least 5+ years in a leadership role managing large, cross-functional teams preferably in a large governmental environment.
  
• Proven experience in managing large-scale Workday implementations, system optimizations, and driving the development of strategic product roadmaps.
  
• Knowledge of data privacy laws and regulations specific to public sector operations.

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