IT Director

trak group

West Chester, OH

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JOB DETAILS

SKILLS

Acquisition Integration, Administrative Skills, Alliance/Partner Management, Application Integration, Artificial Intelligence (AI), Automation, Budget Management, Budgeting, Business Growth, Business Solutions, Cadence, Capital Budgeting, Cloud Computing, Communication Skills, CompTIA Security+, Computer Security, Consulting, Continuous Improvement, Contract Management, Customer Relationship Management (CRM), Data Recovery, Database Administration, Disaster Recovery, Due Diligence, ERP (Enterprise Resource Planning), Economics, Ecosystems, Endpoint Security, External Audit, Filemaker Database, Help Desk, High Availability, Identity Data Management, Information Technology & Information Systems, Information/Data Security (InfoSec), Insurance Underwriting, Internet Security, Laptop PC, Leadership, Licensing, Machine Tool, Maintain Compliance, Management of Information Systems/Technology (MIS), Manufacturing Data Management, Microsoft Active Directory, Microsoft Certifications, Microsoft Product Family, Microsoft Windows Azure, Mobile Devices, Multiplatform/Cross-Platform, Network Administration/Management, On Site Support, Operational Strategy, Operations Processes, Penetration Testing, Performance Analysis, Performance Metrics, Power BI, Privacy Controls, Problem Solving Skills, Project/Program Management, Reporting Skills, Sage 300, Security Compliance, Service Level Agreement (SLA), Statement of Work (SOW), Strategic Planning, Systems Administration/Management, Technical Leadership, Time Management, Vendor/Supplier Evaluation, Vendor/Supplier Management

LOCATION

West Chester, OH

POSTED

1 day ago

IT Director

Setting/Hours: 100% In-Office | 8-5

Join trak group in partnering with a growing client in West Chester, Ohio that’s expanding its Shared Services team.

With a broad field operations footprint and a growing technology-enabled service model, the organization is committed to building an infrastructure platform that enables scale and operational efficiencies. The IT Director will serve as the senior technology leader for the business, owning the full stack of IT operations from the organization's Field Support Center in West Chester, OH.

Position Summary:
The IT Director is responsible for all aspects of organization's technology infrastructure, systems administration, security and end-user support. This is a hands-on leadership role requiring both strategic vision and operational execution. The ideal candidate brings a track record of building reliable, secure, and scalable IT environments in middle market companies, with strong command of the Microsoft ecosystem and a bias for uptime, efficiency, and responsiveness.

This role reports directly to the CFO and is expected to function as a trusted operational partner to business leadership.

Core Responsibilities:
Systems Administration & Infrastructure
•Own and manage all network infrastructure, servers, and cloud environments to ensure maximum stability and uptime
•Manage Microsoft 365, Azure Active Directory, and Intune across the organization
•Design and enforce backup, disaster recovery, and business continuity protocols
•Monitor system performance and proactively resolve issues before they impact operations

Device Provisioning & End-User Support:
•Manage the full lifecycle of employee devices, including laptops and mobile devices (provisioning, configuration, refresh, and decommission)
•Deploy and manage Intune for mobile device management (MDM) and endpoint configuration
•Oversee help desk operations, ensuring rapid response times and high-resolution rates for all tier levels
•Establish and maintain clear SLAs for internal support requests

Vendor & Partner Management:
•Serve as the primary relationship owner for the managed service provider (MSP) and CRM consultant
•Evaluate vendor performance, manage contracts, and ensure accountability against deliverables
•Identify and onboard new technologies and technology vendors as the business scales
•Govern a partner-leveraged operating model: define and manage SOWs, SLAs, performance metrics, and renewal economics across the partner ecosystem so operational delivery is executed under measurable accountability rather than continuous-overhead arrangements

Application & Platform Management:
•Support and administer in partner with external consultants, the core business applications including Sage 300, InspectAll, FileMaker, and Power BI
•Coordinate with functional stakeholders to optimize application workflows and integrations
•Oversee user access management, licensing, and configuration across all platforms

Cybersecurity:
•Own the cybersecurity posture of the organization, including endpoint protection, identity management, and security awareness training
•Ensure compliance with relevant data security and privacy standards
•Conduct and coordinate regular vulnerability assessments and remediation
•Develop and enforce IT security policies and acceptable use standards
•Maintain alignment with cyber insurance underwriting requirements and customer security obligations;coordinate independent penetration testing, disaster recovery testing, and external audits on a defined cadence

Project Management & Strategic Planning:
•Lead IT projects with clear scope, timelines, budgets, and accountability—driving on-time, on-budget delivery
•Build and maintain a forward-looking IT roadmap aligned with business growth objectives
•Develop and manage the annual IT operating and capital budget
•Provide regular reporting to the CFO on infrastructure health, project status, and key risks
•Lead IT due diligence and post-close integration of acquired companies;maintain a playbook that scales integration capacity as required
•Advance the adoption of automation, AI-assisted operations, infrastructure-as-code, and zero-trust patterns to scale capability through architecture
•Cultivate an operating culture focused on automation, repeatable patterns, and continuous improvement

Qualifications Required:
•8+ years of progressive IT leadership experience in a middle market business environment
•Deep expertise in the Microsoft ecosystem: Microsoft 365, Azure, Intune, and Power BI
•Demonstrated experience managing network infrastructure, with a proven track record of high availability and uptime
•Hands-on experience with device lifecycle management and MDM platforms (Intune preferred)
•Strong vendor management skills, including MSP and third-party consultant oversight
•Proven ability to lead a responsive, service-oriented IT function in a fast-paced operating environment
•Excellent project management skills with the ability to manage multiple initiatives simultaneously
•Strong communication skills;able to translate technical concepts for non-technical business leaders
•Demonstrated experience designing and governing a partner-leveraged operating model with managed service providers and specialty vendors

Preferred:
•Experience with Sage 300 ERP administration or support
•Familiarity with InspectAll or similar field service management platforms
•Experience with FileMaker database administration
•Background in industrial, field services, or multi-site operations
•Relevant certifications: Microsoft Certified (M365, Azure), CompTIA Security+, or equivalent
•Hands-on experience adopting AI, automation, and infrastructure-as-code tooling in middle market IT operations
•Experience leading IT due diligence and post-close integration of acquisitions

If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

About the Company

trak group

trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.

trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.

Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1972

WEBSITE

http://www.trakcincy.com/

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