IT - End User Services - IT Site Support Tech

StratAcuity Staffing Partners Inc

Lewisberry, PA

JOB DETAILS
SALARY
$25–$30 Per Hour
SKILLS
Analysis Skills, Career Counseling, CompTIA A+, CompTIA Network+, Consulting, Customer Support/Service, Customer Training, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Genetics, HTTP (HyperText Transport Protocol), Hardware Repair, Help Desk, Identify Issues, Information Technology & Information Systems, Laser Printers, Legal, Lift/Move 50 Pounds, Microsoft Active Directory, Microsoft Product Family, Mobile Devices, Network Support, On Call, Operations Management, Order/Customer Fulfillment, Radio Frequency, SSL-TLS (Secure Socket Layer - Transport Layer Security), Service Level Agreement (SLA), Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Warehousing, Willing to Travel
LOCATION
Lewisberry, PA
POSTED
30+ days ago

Job#: 3024092

Job Description:

IT Site Support Technician

Location: Lewisberry, Pennsylvania (On-site)

Employment Type: Contract

Shift: Wednesday to Saturday 5am-4pm

Role Overview

We are seeking a motivated IT Site Support Technician to join a dynamic team at a fulfillment center. In this role, you will be essential in maintaining IT systems and ensuring smooth operations within a fast-paced environment. This position is a 3-6 month contract-to-hire opportunity.

Key Responsibilities

  • Diagnose and resolve application, hardware, and network issues to minimize operational disruption.
  • Interact with and educate customers, providing clear and effective technical solutions.
  • Document, analyze, and resolve help desk tickets efficiently.
  • Collaborate with local and remote IT teams and operations management to deliver high-quality solutions.
  • Support PCs within a Windows Active Directory environment.
  • Participate in a 24/7 support and on-call rotation.

Required Qualifications

Experience:

  • 3+ years of IT support experience, preferably in a warehouse or factory environment.
  • Experience with RF Scanners and Zebra brand laser printers.
  • Demonstrable experience in PC repair, troubleshooting, deployment, and liquidation.
  • Background in Microsoft Administration, Mobile Device Management, and RF Technologies.

Technical Skills:

  • Familiarity with networking concepts, including DNS, DHCP, HTTP, SSL, and TCP/IP protocols.
  • Strong customer service and troubleshooting skills.

Preferred Qualifications

  • Experience with network and infrastructure support.
  • CompTIA A+ or Network+ certification.
  • Prior experience providing IT support in a Fulfillment Center environment.
  • Experience with Motorola/Zebra RF Units (e.g., Moto MC9190, VC6090, WT41N0).
  • Familiarity with working in a Service Level Agreement (SLA) driven environment.

Work Environment

  • Willingness to work flexible shifts, including nights, weekends, and holidays. After an initial training period (Monday-Friday), the shift will be Wednesday-Saturday, 5:00 AM to 4:00 PM.
  • Ability to stand or walk for 6 to 8 hours per day and lift up to 50 pounds with or without reasonable accommodation.
  • Willingness to travel up to 10% of the time.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Employee Type:

Contract

Location:

Lewisberry, PA, US

Job Type:

Date Posted:

May 1, 2026

Pay Range:

$25 - $30 per hour

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About the Company

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StratAcuity Staffing Partners Inc