IT Endpoint Administrator

Opportunity Type:

Regular

Summary:

The IT Endpoint Administrator is responsible for the deployment, configuration, maintenance, and support of all endpoint devices across the organization (HFHI, Affiliates, National Organizations, and Branch Offices), including desktops, laptops, mobile devices, and peripheral equipment. This role ensures a secure, consistent, and reliable end-user computing environment by managing endpoint life cycle processes, overseeing software deployments, performing patch management, and ensuring compliance with IT policies.

The Endpoint Administrator works closely with cross-functional IT teams to maintain system integrity, troubleshoot endpoint issues, and implement robust security controls across the device ecosystem. The ideal candidate possesses a strong understanding of endpoint management platforms (e.g., Microsoft Intune), device imaging, scripting, and remote support tools, paired with a customer-focused approach to IT support.

In addition to operational responsibilities, this role involves technical research and development to support continuous innovation within the IT Service Management department. The IT Endpoint Administrator also serves as a technical expert and primary escalation point for IT Service Desk Analysts, providing guidance and support for complex technical issues.

Key Responsibilities:

• Configure, deploy, and manage Windows, macOS, and mobile endpoints. (10%)
• Maintain endpoint management systems (e.g., Microsoft Intune, Autopilot, SCCM). (20%)
• Implement software updates, security patches, and standard operating environments (SOEs). (15%)
• Enforce endpoint security policies, including encryption, anti virus, and compliance baselines. (15%)
• Provide Tier 3 support for endpoint-related incidents and requests. (5%)
• Collaborate on endpoint-related projects such as OS migrations, hardware refreshes, and application roll outs. (10%)
• Maintain accurate asset and inventory records for endpoint hardware and software. (5%)
• Documents all work performed in the ITSM system. (5%)
• Document procedures and contribute to knowledge base for IT support. (5%)

10) Analyzes hardware and software for performance and makes recommendations for systems and upgrades. (5%)

• Other related duties as assigned by the supervisor (5%)

Minimum Requirements:

Education:

• Bachelor's degree in Computer Science or related fields, Technical Certifications, or equivalent working experience

Years of related experience:

• 7-10+ years' experience
• Hands on experience with SME knowledge of cloud computing to include Office 365
• 5-7 years' experience with Microsoft Intune/SCCM
• 3-5 years' experience with Power shell scripting
• 10+ years of hands-on experience (SME) with Desktop Computing environment (Hardware and Software)
• 5-7 Years of End User Support to include Senior Staff and C-Suite personnel.
• 5-7 years' experience in remote desktop management and deployment tools
• 2-3 years System Admin related experience in Microsoft Server Technology

Knowledge, Skills & Abilities:

• Strong understanding of endpoint operating systems (Windows, macOS)
• Deep knowledge of endpoint management platforms such as: Microsoft Intune, SCCM / MECM, Autopilot, Azure AD, and Group Policy
• Understanding of networking fundamentals (DNS, DHCP, TCP/IP)
• Knowledge of cybersecurity best practices related to endpoint protection (anti virus, encryption, MFA)
• Familiarity with mobile device management (MDM) and BYOD policies
• Familiarity with identity and access management (IAM), including Azure AD and conditional access
• Strong troubleshooting and diagnostic skills
• Experience supporting multi-site or hybrid environments
• Ability to write clear technical documentation and standard operating procedures (SOPs)
• Ability to balance project work with day-to-day support responsibilities
• Ability to work collaboratively with IT teams and mentor junior technicians
• Ability to educate and guide end users on endpoint-related best practices
• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Information Technology\ITIL Foundations v3
• Other related duties as assigned by supervisor.

Preferred Requirements:

• Understanding of ITIL processes, especially Incident, Request, and Change Management
• Strong business process orientation and superior planning and analytical skills
• Excellent presentation, written and verbal communications skills
• Strong time management and ability to prioritize tasks in a fast-paced environment
• Ability to demonstrate systematic and problem-solving skills.
• Strong familiarity with project management software tools, methodologies, and best practices
• Experience implementing and integrating technology operations
• Experience providing technical analysis and recommendations
• Strong interpersonal skills and extremely resourceful.

Active support of HFHI Values:

Humility - We are part of something bigger than ourselves

Courage - We do what's right, even when it is difficult or unpopular

Accountability - We take personal responsibility for Habitat's mission

Safeguarding

HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity's code of conduct.

Hiring Range:

The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate's qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is:

$79,900.00 USD

• $118,900 USD

/

Annual

About Us:

Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God's love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.

At Habitat for Humanity International, we are compelled by our Koinonia roots to put God's love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact. We strive to build a culture rooted in learning, accountability and trust, attracting and retaining mission-driven talent reflective of the global communities we serve.

Equal Opportunity Employer Statement:

As an equal opportunity employer, we realize our success depends on courageously committing to being a workplace where all staff feel safe, welcome, visible, respected, supported and valued, and building a workforce that reflects a variety of lived experiences, backgrounds and perspectives, in which every person experiences dignity and respect.

Habitat for Humanity International is an E-Verify employer.

E-Verify information (English/Spanish)

Right to work (English/Spanish)