IT Endpoint Services Assistant

Posting Details

Position Information

Title IT Endpoint Services Assistant Position Description

Department Information

IT Endpoint Services manages end-user data and software applications assuring accessibility at any time, from any place, and from a secure and reliable BSU-issued endpoint device.

Position Information

Student employees will be trained to troubleshoot a variety of account and computer issues such as:

• Providing in person technical support to faculty, staff, and students
• assisting customers with logging into their accounts or password resets
• fixing printer issues
• installing software
• assisting with the laptop loaner program

You may be assigned to assist with the support of audio-visual equipment in campus classrooms and meeting spaces. Students are to respond to the classroom to provide immediate assistance and resolution. Tickets and reports are to be updated accordingly.

Additional responsibilities include:

• troubleshooting technical problems
• documenting, testing, uninstalling and reinstalling new computers
• other projects as assigned

Ongoing maintenance and testing of equipment is also required to prevent classroom interruption. It is mandatory to maintain integrity of assigned accounts, access, and permissions. A respectful and professional attitude is also expected.

Beyond the training, you will be part of a team that plays a critical role in the daily IT operations on the BSU Campus. You may be at the IT Service desk and/or in the field.

Eligibility requirements

Must be a Bridgewater State University undergraduate student registered for a minimum of six credits for the Fall 2026 semester.

Preferred Qualifications

1. Must be punctual, reliable and detail-oriented.

2. Excellent customer service skills.

3. Strong technical, audiovisual, troubleshooting, writing and multimedia skills.

4. Maintain a good academic standing.

5. Ability to work independently and to learn quickly.

6. Knowledge of

• Office 365 (Word, Excel, Power Point, Outlook)
• Chrome, Edge, Safari
• Operating Systems (Windows, Mac, Chrome)
• Blackboard
• InfoBear
• Anti-virus software
• Navigating BSU Website
• Software Support
• Printer Support

Physical Demands

Ability to lift 25 pounds

Special Conditions for Eligibility

Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E-Verify employer.

EEO Statement

Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.

Hourly Rate $15.00

Posting Detail Information

Posting Number Stu05931P Open Date Close Date Open Until Filled Yes Special Instructions to Applicants

For additional information about this position or for a status update of your application, please contact:

Eric Feibel

efeibel@bridgew.edu

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you a Bridgewater State University undergraduate student enrolled in a degree program registered for at least six credits?

• Yes

• No

• • Have you ever worked on campus before?

• Yes

• No

• • Please provide the days and hours you would be available to work. Hours must be outside of your scheduled class times.

(Open Ended Question)

Documents Needed To Apply

Required Documents

• Resume
• Cover Letter
• Class Schedule

Optional Documents