IT Engineer, Field Services

JOB SUMMARY

The IT Engineer, Field Services provides high-quality technical support to Pinnacle/Cornerstone businesses, with a strong focus on caregivers and clinicians. This hybrid role includes both remote and onsite support across Senior Living Communities in your region. The position also participates in IT projects, infrastructure improvements, and cross-functional collaboration to strengthen technology operations.

DUTIES & RESPONSIBILITIES

• Provide onsite and remote technical support for end users, acting as an escalation point for complex issues.
  
• Complete infrastructure projects, site visits, and acquisition-related IT tasks.
  
• Troubleshoot and resolve hardware, software, connectivity, and peripheral issues; escalate when required.
  
• Install and configure systems, applications, mobile devices, and network equipment.
  
• Support network reliability and ensure resilient internet and Wi-Fi connectivity at communities.
  
• Perform cabling work, including running cable through ceilings and installing junction boxes when job-related.
  
• Manage assigned tickets, project tasks, and priorities within established SLAs.
  
• Maintain accurate documentation of support cases, configurations, and project details.
  
• Provide end-user training and support for mobile devices and applications.
  
• Assist with system upgrades, migrations, and application deployments in collaboration with IT teams.
  
• Contribute to internal knowledge base articles and support tools.
  
• Regional travel, including occasional out-of-state trips, is required (up to 50%).
  

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
  
• 2+ years of technical support experience.
  
• Experience with ticketing systems (e.g., Zendesk).
  
• Working knowledge of Wi-Fi, VoIP, and basic networking concepts.
  
• Strong problem-solving, organization, and communication skills.
  
• Willingness to learn new technologies and support varied environments.
  
• Ability to travel throughout the region to support communities and partner with operational leaders.
  

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 lbs. when installing or moving equipment.
  
• Ability to use ladders for required IT tasks (e.g., cabling or hardware installation).
  

Additional Information
We are committed to providing a competitive Total Rewards Package that meets our employee's needs.From a choice of medical, dental and vision plans to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

Compensation: $65,000 - $75,000 or based on experience

Type: Full Time

Location: Nevada or California

Travel: Up to 50% travel may be required at times.

About Pennant & Our Culture
As part of The Pennant Group, our work is rooted in the CAPLICO core values - Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk-Taking, Celebration, and Ownership. These values guide how we support our partners and build a culture of empathy, growth, and purpose. [pennantgroup.com]

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent ope