We'll Provide:
Small-team environment with broad ownership rather than a narrow ticket queue
Strong mentorship and direct partnership with the Head of IT
Salary of $160,000-$220,000
Healthcare benefits, PTO, and retirement benefits
Culture that values craftsmanship, judgment, long-term thinking, and doing right by users
What You'll Do:
Deliver white-glove, in-person IT support for employees, executives, partners, engineers, designers, and guests by resolving endpoint, SaaS, networking, and A/V issues with responsiveness and strong follow-through
Own and troubleshoot IT systems and escalated requests from intake through resolution while keeping users informed and minimizing recurring issues
Help design, implement, maintain, and secure the firm's IT infrastructure and SaaS environment, contributing to projects across security, endpoint management, onboarding, and office technology
Improve IT operations by documenting systems, creating knowledge bases, automating repetitive tasks, and leaving processes and environments in better condition than you found them
Build trusted relationships with users, vendors, and cross-functional teams by providing calm, service-oriented support, managing competing priorities, and adapting to changing needs
Contribute beyond day-to-day support by leading projects, mentoring peers and partners, continuously learning new technologies, and helping raise the overall standard of IT operations
Skills You'll Need:
6+ years of experience in client-facing IT support, systems administration, networking, security, and endpoint management
Strong technical expertise across macOS, Windows, iOS, SaaS platforms, networking concepts, and A/V systems, with experience in automation and scripting preferred
Exceptional troubleshooting and critical thinking skills, with the ability to diagnose complex issues, identify root causes, and implement scalable, long-term solutions
Excellent communication and interpersonal skills, with a high EQ and the ability to build trusted relationships and effectively support executives, technical teams, and diverse user groups.
Service-oriented, low-ego, and highly organized, with the ability to manage competing priorities, remain calm under pressure, and follow through until issues are fully resolve
Ability to work occasional after-hours support for urgent issues, executive needs, office events, security matters, or planned maintenance, but this is not intended to be a constant on-call role
Ready to apply?
Quick apply with your resume
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Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-GKEL3750J/landing?u=1182753