IT Engineer

Description

Key Responsibilities

• Own end-to-end troubleshooting and root cause analysis across hybrid Microsoft environments (Azure, Entra ID, Microsoft 365), as well as server, endpoint, and networking infrastructure.
• Identify high-priority incidents, manage escalations, and ensure timely resolution according to defined processes.
• Maintain oversight of the daily incident and service request queue, ensuring tickets are assigned and handled with minimal delay.
• Escalate unresolved or systemic issues while maintaining ownership and clear communication.
• Administer and support Windows and Linux servers, as well as domain-based workstation environments.
• Manage and support Microsoft 365 services, including Exchange Online, Entra ID, Intune, SharePoint, and Teams.
• Implement and maintain Microsoft security controls, including Defender policies and endpoint protection configurations.
• Perform network and communication troubleshooting (LAN/WAN, VPNs, routing, DNS, DHCP, firewall rules).
• Monitor, audit, and analyze system and network activity to identify, mitigate, and respond to potential security incidents or vulnerabilities.
• Support and participate in local, regional, and global IT projects.
•  Contribute to continuous improvement of IT processes, documentation, automation, and operational standards.

• Infrastructure and Cloud Expertise: Demonstrates deep hands-on experience managing hybrid Microsoft environments, including Azure, Entra ID, Microsoft 365, identity management, networking, and enterprise security.
• Advanced Troubleshooting and Root Cause Analysis: Owns end to end troubleshooting across infrastructure, cloud, and network environments, with the ability to manage high priority incidents and drive timely resolution.
• Security and Risk Awareness: Monitors, audits, and strengthens security posture through implementation of Defender policies, endpoint protection, firewall configurations, and proactive vulnerability mitigation.
• Operational Discipline and Process Ownership: Maintains oversight of ticket queues, manages escalations effectively, ensures thorough documentation, and contributes to automation and continuous improvement initiatives.

Qualifications

• Bachelor’s degree in computer science, Information Technology or a related field, or equivalent experience through certifications, vocational training, or hands on work.
•  Minimum 3+ years of enterprise-level experience in an IT role (preferably in a tech-driven organization).
• Hands-on experience with Windows & Linux Servers in an enterprise environment.
• Strong hands-on experience with Azure IaaS and identity services.
• Deep technical knowledge of Microsoft 365 and Entra ID, including policy configuration and security controls.
•  Strong understanding of cloud infrastructure concepts (identity, networking, security, access, automation).
• In-depth knowledge and hands-on experience with FortiGate firewalls.
• Hands-on experience with Intune (device compliance, configuration profiles, Autopilot, app deployment).
• Hands-on experience with Microsoft Defender (Endpoint, Identity, or related security tools).
• Strong hands-on experience managing on-premises Active Directory (AD, GPO, DNS, DHCP) in hybrid environments.
• Strong understanding of networking and communication troubleshooting.
• Proven ability to provide professional, courteous, and effective end-user support.
• Experience working with ITSM / ticketing systems.

• Deep hands-on experience with Entra ID, including application integration, authentication flows, and Conditional Access policy enforcement
• Strong hands-on experience managing Azure environments, including infrastructure, networking, and IAM/RBAC access control
• Practical experience implementing and operating Zero Trust security models in enterprise environments
• Hands-on experience deploying, configuring, and administering Windows Server environments (e.g. IIS, SQL, etc.)

•         Microsoft certifications (Azure, Security, or related)
•          Proficiency in automation and scripting, such as: PowerShell, Bash, Python
•          Experience supporting Linux and macOS environments
•          Experience working with Cloudflare platform and related services
•          Experience with IT Procurement (working with vendors, purchasing, and processing budgets)

Benefits and Compensation

• Comprehensive health benefits including medical, dental, and vision with a robust wellness program
• Generous paid time off policy
• Company matched 401(k) retirement plan
• Tuition reimbursement to support continued education and career development
• Employee Assistance Program offering confidential counseling and support services
• Discretionary employee bonus program
• Employee discounts and perks through our PEO